Lead Business Development & Customer Insights Analyst

Federal Home Loan Bank of Chicago•Chicago, IL

4d•$108,450 - $180,825•Hybrid

About The Position

The Lead Business Development & Customer Insights Analyst will help drive strategic growth of the bank, enhance decision making through data analytics, and foster innovation and collaboration through new product, data or technology development that impacts the Bank's customers. The team helps to plan and execute on the Bank's strategic plan through market research, advanced data analytics, and targeted customer engagement. The team identifies new opportunities and adds value through expanding business in various ways, such as product development (ideation, opportunity sizing, or design) or driving change to current product policies and processes. The team is tasked with understanding the business' needs and strategy and the competitive landscape and needs of our customers in order to deliver value to customers and align with the Bank's strategy. Data analytics is a crucial component of the team's day to day, enabling insights to inform change and track progress towards goals. This position may have direct reports.

Requirements

Bachelor's degree in Business, Finance, Accounting, Economics, or related field.
7+ years of experience in the Financial Services, Real Estate Development, or Economic Development industry or involving one or more of the following roles: financial market analysis, mortgage/investment research, sales, product development, or corporate strategy.
Highly proficient in MS Suite (PowerPoint, Excel, Word) and SQL required.
Advanced SQL and Tableau development skills required.
Highly attentive to detail, with ability to routinely manage large, complex datasets and teach and implement best practices around data governance and compliance
Strong interpersonal skills with ability to collaborate across departments, meet and engage with members, and act as a department representative on a cross-functional team
Outstanding analytical and critical thinking skills with the ability to think of creative solutions to problems
Ability to manage individual priorities and keep other team members accountable on work or projects that you are leading or responsible for
Excellent written, oral, and presentation skills with ability to effectively communicate with senior leaders
Ability to translate complex ideas, analyses, and business requirements to colleagues, including but not limited to new product or system requirements, customer needs, or data insights

Nice To Haves

MBA or Master’s degree preferred.
Management experience a plus.
Experience can be substituted with relevant education.

Responsibilities

Quantify the impact that our Bank delivers to members and the communities we serve
Uncover insights that will help drive member engagement, enhance our member experience, and support our product suite
Represent the Member and Community Solutions Group (MCS) in cross-departmental projects relating to data and insights
Owns, prepares, and occasionally presents customer insights, product usage trends, and success metrics for internal reporting, senior management, members and external stakeholders
Guides, performs and helps interpret market research related to economic and market conditions, trends in financial services, and competitive landscape members are operating in.
Support new product or system implementation and testing, focusing on integration and adoption of new data and reporting capabilities.
Collaborate with product managers, Legal, Operations, Information Technology, Risk and other stakeholders to evaluate product, reporting, and process improvements, particularly on new and material product changes.