Lead Business Analyst

The Canada Life Assurance Company • Toronto, ON

120d • CA$68,400 - CA$113,900 • Hybrid

About The Position

As a Lead Business Analyst, you will provide thought leadership and drive solution design for complex initiatives within Disability and Life Systems and Operational Support. You’ll influence senior stakeholders, mentor team members, and champion best practices to deliver innovative solutions that enhance our business and customer experience.

Requirements

• 6+ years as a Business Analyst, including leadership on projects or initiatives.
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.
• Degree/Diploma in Business/Systems Analysis, MIS, Computer Science, or related field.
• Business Analysis Certification, Lean Six Sigma, Prosci Change Management (or equivalent).
• Expert knowledge of Disability and Group Life Claims systems
• Strong analytical, decision-making, and communication skills
• Ability to thrive in ambiguity and influence stakeholders
• Passion for continuous improvement and user experience

Responsibilities

• Drive requirements gathering, scoping, and validation for multiple complex initiatives.
• Oversee solution design, troubleshoot complex issues, and act as a trusted advisor.
• Ensure alignment with business priorities, review test cases, and manage risk/audit requirements.
• Partner with PMs for planning and estimation; manage relationships across business and technology teams.
• Oversee documentation, training, and communication strategies.
• Champion new methodologies, tools, and organizational change initiatives.
• Guide and develop team members, providing feedback and leadership support.

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree