Lead Business Analyst

The Canada Life Assurance Company • Toronto, ON

7d • Hybrid

About The Position

As a Lead Business Analyst within the Platform Strategy & Solutions team at Canada Life, you will play a critical role in analyzing business needs, defining requirements, authoring, grooming and refining user stories for our Intelligent Intake and Workflow (IIW) platform. You will work closely with stakeholders, technology teams and cross-functional partners to ensure business objectives are met efficiently and effectively. In this role, you must be comfortable working in an ambiguous and evolving environment, proactively identifying opportunities and bringing structure to complex challenges. This position requires Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website.

Requirements

• Solid understanding and experience working with / in Agile Methodology
• Solid understanding and experience working with IDP, Workflow (events, decisions, routing, assignment) and business rule automation
• Skilled at building strong, collaborative relationships at all levels of an organization
• Ability to communicate effectively, coach and support project teams
• Excellent communication skills with experience creating and leading presentations to senior ship
• Excellent interpersonal skills to effectively gather process requirements, obtain approvals, build relationships and provide sufficient influence and negotiation skills to achieve success
• Creative problem solver that can break down complex problems into meaningful parts to identify and integrate solution delivery
• Ability to analyze complex data to determine appropriate course of action towards the objectives
• Strong execution skills to support robust deployment of modernization and transformation opportunities in a dynamic environment
• Ability to work with a high degree of independence, detail and accuracy in a fast-paced environment
• Strong time management skills with the ability to prioritize competing projects
• 5+ years of experience in business analysis, IDP, workflow and business rule automation, process improvement, or related roles.
• Strong expertise in requirements gathering, business process modeling, and stakeholder management
• Ability to thrive in ambiguous environments, working with incomplete information to drive clarity and actionable next steps.
• Proficiency in business analysis tools such as JIRA, Confluence, Visio, Excel, PowerPoint
• Strong analytical and problem-solving skills.
• Ability to work independently in agile environments

Nice To Haves

• Experience in financial services, insurance or investments is an asset.
• Experience in rules harvesting, rules authoring, decision automation, business rules management systems, and rules-based decisioning frameworks is an asset
• Financial services, insurance business or investments knowledge is an asset
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

Responsibilities

• Lead the gathering, analysis, and documentation of business requirements with a focus on IIW solutions which involve Intelligent Document Processing, Workflow and Automation capabilities
• Author user stories and work with Technical Developers to groom, refine and prioritize into logical components based on estimates and time available
• Define and document business rules, and decision logic to support automated processes.
• Collaborate with business and IT teams to ensure seamless integration of IDP, workflow and automation
• Evaluate existing processes and recommend enhancements, optimizations, and new automation opportunities
• Conduct impact assessments & risk analysis for new automation opportunities
• Support governance, compliance, and audit requirements for intake and workflow.
• Participate in Scrum ceremonies, lead user acceptance testing and business exploration of new solutions, support change acceptance, and support training & change management
• Facilitate both remote and in-person working sessions with key stakeholders
• Lead your work independently, creating project plans for your activities, communicating and meeting due dates
• Provide mentorship and guidance to Senior Business Analysts.

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed