Lead Business Analyst (ServiceNow)

Xcel Energy • Denver, CO

5d

About The Position

The Lead Business Analyst (ServiceNow) is responsible for leading work within or across end-to-end solution lifecycle. They hold accountability for meeting business needs, supporting business strategy, and ensuring IT solutions have sound operation. They provide in-depth knowledge of the business needs, business processes, and corresponding solutions. They provide technical guidance in partnership with cross-organizational team members to ensure solutions align with architecture and IT strategy. They are a key contact to business, customer and stakeholder groups for their respective domain, helping ensure business needs and corresponding value and risk are well represented.

Requirements

• Bachelor’s degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.
• Seven years of related functional experience.
• Experience with project or product delivery practices, including SDLC, Agile, and Waterfall.
• Demonstrated ability to recommend innovative solutions to meet business needs.
• Ability to drive continuous improvement through lean and agile practices.
• Demonstrated in-depth knowledge of end-to-end process and system capabilities, as well as industry standards and emerging technologies and methods.
• Strong understanding of technical, functional, and operational details of respective solutions.
• Strong problem-solving and analytical skills.
• Demonstrated ability to build functional and technical subject matter expertise, as well as process and tools expertise, and drive consistency in processes.
• In-depth knowledge or the ability to quickly attain expertise on core IT components within the respective domain.
• Excellent communication skills, effective with varying organizational levels and skill sets, and able to translate between technical and non-technical concepts.
• Excellent relationship management and collaboration skills, with a track record of working cross-organizationally to drive innovation and business results.

Nice To Haves

• Business Analyst Certification
• ITIL Foundation Certification
• ServiceNow Business Analyst Certification
• Agile or Scrum Certification

Responsibilities

• Develop and maintain trusted relationships with business stakeholders, process owners, and technology partners.
• Collaborate with leadership teams to align business priorities with platform strategy and roadmap objectives.
• Lead discovery workshops, stakeholder interviews, and requirements gathering activities.
• Translate complex business needs into well-defined: Epics Features User Stories Functional Requirements Process Flows Acceptance Criteria
• Ensure requirements are complete, clear, testable, traceable, and aligned with business value objectives.
• Drive consistent requirements management practices across projects and product teams.
• Establish and maintain standards for documentation quality and delivery readiness.
• Provide consultative guidance across the ServiceNow platform including: IT Service Management (ITSM) HR Service Delivery (HRSD) IT Operations Management (ITOM) CMDB & Service Mapping Strategic Portfolio Management (SPM) Security Operations (SecOps) Employee Center Service Catalog Knowledge Management Automation & Integration Capabilities AI / Now Assist Solutions
• Support Product Owners and platform leadership in backlog management and prioritization activities.
• Ensure stories meet Definition of Ready standards before entering development.
• Participate in sprint planning, demonstrations, retrospectives, and release readiness activities.
• Collaborate with development teams throughout delivery to ensure business intent is preserved and outcomes are achieved.
• Serve as a leader within the Business Analysis community supporting the ServiceNow platform.
• Develop and maintain standardized onboarding practices for Business Analysts.
• Mentor and coach junior and mid-level Business Analysts.
• Promote knowledge sharing, best practices, and continuous improvement.
• Establish consistent BA methodologies, templates, governance practices, and stakeholder engagement models.
• Foster collaboration across product teams and delivery organizations.

Benefits

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior