Fraud Policy Governance Office Lead
About The Position
Wells Fargo is seeking a Lead Business Accountability Specialist within the Fraud Policy Governance Office. This role will report directly to the Head of the Fraud Policy Governance Office and serve as a key contributor to the governance, oversight, maintenance, and implementation of Wells Fargo's Enterprise Fraud Management framework. This position is responsible for supporting enterprise-wide fraud governance activities, including policy and procedure management, regulatory and policy change management, identity theft prevention requirements, policy adherence monitoring, exception and violation management, and governance of enterprise fraud program methodologies. The successful candidate will work across all lines of business and corporate functions to ensure Fraud Management requirements remain aligned to regulatory expectations, enterprise standards, and risk management objectives. The role requires strong governance, regulatory, risk management, and policy expertise, along with the ability to influence and collaborate across highly matrixed teams, including Compliance, Legal, Independent Risk Management, Operational Risk, Audit, Human Resources, Information Security, and business partners.
Requirements
- 5+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education
Nice To Haves
- Experience supporting enterprise policy, procedure, and governance programs.
- Knowledge of Fraud Risk Management, Internal Fraud, Identity Theft Prevention, and related governance frameworks.
- Strong understanding of policy lifecycle management, regulatory change management, issue management, and risk governance practices.
- Experience partnering with Audit, Independent Risk Management, Compliance, Legal, and Regulatory Affairs organizations.
- Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities.
- Excellent written and verbal communication skills, including development of executive-level reporting and presentations.
- Ability to influence effectively across a highly matrixed organization.
- Advanced proficiency with Microsoft Office applications, including PowerPoint, Excel, and SharePoint.
Responsibilities
- Support governance, monitoring, and ongoing enhancement of the Enterprise Fraud Management Policy, Procedures, Enterprise Internal Fraud Program Methodology, and Identity Theft Prevention Program.
- Execute governance activities supporting the Enterprise Fraud Governance RAU, RCSA, and related risk management routines.
- Maintain governance documentation, reporting, inventories, standards, and supporting materials to ensure effective program monitoring.
- Lead assessments of regulatory, federal, state, and international law changes impacting Fraud Management and Fraud & Claims Management activities.
- Facilitate implementation assessments, impact analyses, and stakeholder engagement to support timely compliance with regulatory requirements.
- Provide guidance on regulatory obligations, policy requirements, and procedural expectations affecting Fraud Management programs.
- Serve as a central point of contact for policy and procedure inquiries, interpretation requests, exceptions, violations, and governance-related guidance.
- Manage policy lifecycle activities, including reviews, approvals, exception management, violation management, and adherence monitoring.
- Identify opportunities to strengthen, simplify, and enhance Fraud Management governance practices.
- Maintain audit-ready documentation and coordinate responses to Audit, Regulatory, Compliance, Legal, and Independent Risk Management requests.
- Monitor emerging risks, implementation challenges, governance themes, and adherence concerns impacting Fraud Management activities.
- Develop executive-level reporting and governance materials for senior leadership and oversight committees.
- Partner with business, risk, compliance, legal, audit, and technology teams to drive consistent implementation of Fraud Management requirements.
- Provide subject matter expertise and credible challenge on governance, risk management, and regulatory matters.
- Build and maintain strong relationships across a highly matrixed organization to support enterprise governance objectives.
Benefits
- Wells Fargo is an equal opportunity employer.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
