Part Time - Lead Box Office Agent - ACL Live

Ryman Hospitality Properties•Austin, TX

1d•Onsite

About The Position

As a Box Office Lead, you'll support the delivery of friendly and efficient ticketing experiences for unforgettable performances and historic tours. You'll sell tickets, provide information about upcoming events, and support a team of box office agents. As the ideal candidate, you bring a passion for live music and strong guest service experience to lead daily operations and high-energy show nights, ensuring exceptional service throughout Opry Entertainment Group's portfolio of venues.

Requirements

High school diploma or equivalent required
2+ years' experience in a service environment
Effective written and verbal communication skills
Attention to detail and organization skills
Leadership skills required
Basic computer skills required
Able to work during peak times, including evenings, weekends and holidays, to support business needs

Nice To Haves

1+ years' supervisory experience preferred
Call center or box office/ticketing experience preferred

Responsibilities

Lead staff and daily operations of the box office. Responsible for opening and closing, in rotation with management.
Respond to guest issues, complaints, and employee needs. Help other departments resolve seating or ticketing issues as needed.
Perform in the box office agent role. Model sales and service programs as directed.
Support employee training by coaching team members and providing hands-on demonstrations of daily responsibilities.
Communicate current events, promos, etc., and related ticketing information staff to ensure seamless guest service.
Manage ticket block inventory, including fan club, consignment, etc. Work with management to process special ticketing requests. Facilitate artist guest list submissions.
Organize and maintain supplies. Ensure equipment and supplies are in working order and stocked for the upcoming shift. Report issues to appropriate departments (maintenance, IT, etc.).
Support labor efficiency, adjusting staff based on business demands.
Run unbalanced reports at end of day.
Perform other duties as assigned.