Lead Bistro Server

Wilcox + Flegel•Kalama, WA

5d•Onsite

About The Position

This position works in close partnership with the location Manager and The Flipside Team to promote safety, communication, development and excellence in customer service by providing day-to-day leadership in the managers absence and/or as directed by manager. Also works with manager and team in reviewing processes, seeking input, and working to improve our processes. This position is also responsible to perform the duties of a Counter Server. Responsible to consistently role model our Core Values.

Requirements

High school diploma or equivalent required plus 6 months successful performance as a Counter Server team member.
Excellent interpersonal skills as well as verbal and written communication skills.
Must be highly organized with strong ability to multi-task.
Able to assess competing demands and determine appropriate direction.
Proven ability to learn quickly and adapt to changing environment; agile, flexible, and resilient.
Team Spirit.
Attentiveness and patience for customers.
Excellent presentation skills.
Strong organizational skills and demonstrated attention to detail
Ability to interact effectively with others across all organizational levels
Ability to produce quality work as an individual or member of a team
Results Oriented and strong sense of personal accountability
Self-motivated, strong initiative
Effective coaching, mentoring and development skills
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
Must be at least 21 years old to be able to serve beer and wine.
Food Handlers Card
MAST Certification

Nice To Haves

3+ years successful performance as a server, or equivalent combination of education and experience.
Previous restaurant operations experience strongly preferred.
Previous experience with compiling data and producing accurate, informative reports for management and executive leadership.
Square POS preferred
Microsoft Office Suite (Word, Excel, Outlook, Powerpoint)

Responsibilities

Performs the duties of both the Counter Server and Pizza and Sandwhich Crafter, plus acts as day to day lead for The Flipside as directed by the location Manager.
Site Safety Point Person to help assure safe practices by team and follow-up on any safety concerns in partnership with manager and/or in managers absence.
Helps conduct shift meetings and safety meetings. Maintains records of meetings, topic(s) covered and all attendees.
Leads day to day problem solving with team, as directed by manager such as customer service question or concern resolution.
Provides day to day coaching and development guidance to team in the spirit of being better together.
Lead trainer for The Flipside team. May participate in development or revision of team training as needed. Ensures consistent training following established training protocols and requirements.
Lead in market for consistent adaptation of Entrepreneurial Operating System (EOS) in partnership with manager.
Participates in weekly Level 10 (L10) Leadership meetings. Provides input to Manager(s) and other Leads about issues, opportunities, challenges and wins.
Master user of the Tablet, Point of Sale System. Facilitates and coaches effective adaptation and use of various software, including Paycom, Test Team Trainer, etc.
Compiles reports and provides input as requested or assigned.
Provide excellent customer service to guests and instills the same in the team.