Lead Biomedical Equipment Support Specialist

Veterans Health Administration • Fayetteville, NC

12d • Onsite

About The Position

Serves as a Lead Biomedical Equipment Support Specialist (BESS) within a Healthcare Technology Management (HTM) department at a VA facility, supporting the medical equipment management program. In addition to full-performance-level duties, the Lead BESS guides HTM staff, distributes and prioritizes workloads, and supports their professional and technical development. The role manages medical equipment and clinical systems throughout their lifecycle, including maintenance, troubleshooting, customer support, project work, and contractor oversight. The position also supports safety, cybersecurity, regulatory compliance, and continuous improvement in HTM operations.

Work schedule is Monday through Friday, 0800–1630. Telework is not available, and the position is not virtual. Relocation and recruitment incentives and permanent change of station are not authorized. The position is full performance level GS-12; the selected grade is GS-12. The position is in the Excepted Service and requires a 1- or 2-year trial period.

Requirements

• U.S. citizenship, subject to the stated exception under VA policy for non-citizens when qualified citizens cannot be recruited.
• Proficiency in written and spoken English.
• Meet one of the listed basic qualification pathways: an associate or higher degree in biomedical technology or biomedical engineering; an associate or higher degree in electronics, information technology, or another engineering field plus one year of creditable experience; completion of the DOD biomedical equipment technician training program; completion of a DOD electronic systems repair and maintenance or information technology training program plus one year of creditable experience; completion of a biomedical engineering technician or HTM certificate program that included an internship or apprenticeship; completion of such a certificate program without an internship plus one year of creditable experience; or current or prior CBET, CRES, CLES, or CHTM certification. A qualifying grandfathering provision may apply to eligible current VHA employees in this occupation.
• One year of creditable experience equivalent to the next lower grade.
• Demonstrated skill in managing projects involving medical equipment and clinical systems and resolving customer concerns.
• Ability to comply with safe-operation standards for medical equipment and clinical systems, including NFPA, FDA, NRC, TJC, and AAMI standards.
• Ability to lead staff in managing daily work assignments and priorities, mentor staff in professional and technical development, and analyze data to monitor program effectiveness.
• Satisfy applicable pre-employment conditions, including background/security investigation, required onboarding and identification documentation, and a pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Complete all application requirements listed in the Required Documents section.
• Serve a 1- or 2-year trial period, subject to the conditions described in the announcement.

Nice To Haves

• Three to five years of experience as a general Biomedical Equipment Support Specialist and one year of leadership experience.

Responsibilities

• Distribute and prioritize HTM staff workloads and revise work assignments to address daily priorities.
• Guide and mentor HTM staff in professional and technical development, and facilitate training on medical equipment and clinical systems.
• Monitor metrics, analyze data, and support performance improvement activities.
• Serve as a subject matter expert on assigned committees, projects, and workgroups.
• Apprise management of HTM staff performance and conduct.
• Identify opportunities to improve customer service and satisfaction, address customer feedback, and resolve customer concerns.
• Serve as a Contracting Officer's Representative (COR).
• Serve as a Government Purchase Card (GPC) holder, approving official, or alternate approving official.
• Maintain and enhance technical knowledge through professional development and training.
• Manage the lifecycle of medical equipment and clinical systems.
• Troubleshoot medical equipment and clinical systems using technical data and complete corrective actions.
• Perform incoming inspections and planned maintenance on medical equipment and clinical systems.
• Document work in the Computerized Maintenance Management System (CMMS) and document applicable actions in the appropriate system.
• Respond to and remediate hazard alerts, recall notifications, and incidents involving medical equipment and clinical systems.
• Monitor system backups, ensure network connectivity, mitigate cybersecurity vulnerabilities, and maintain clinical systems.
• Use test equipment in accordance with manufacturer instructions.
• Manage projects involving medical equipment and clinical systems.
• Provide customer support by evaluating issues and needs, responding with solutions, and keeping customers informed of status.
• Educate staff on safe operation and user-level maintenance of medical equipment and clinical systems.
• Develop documentation to purchase commodities and/or vendor services.
• Manage, monitor, and evaluate contractor performance and address issues or deficiencies.
• Maintain knowledge of and comply with applicable standards, policies, procedures, and regulatory requirements.

Benefits

• Federal employee benefits package available to eligible employees; specific benefits are not detailed in the announcement.
• Potential credit toward annual leave accrual for qualifying prior federal or military service, subject to request and approval before appointment and not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree