Lead Barista

LIV HOSPITALITY LLC•Box Elder, SD

6d•Onsite

About The Position

The Lead Barista is responsible for contributing to store profitability by seeking opportunities to enhance sales, managing inventory, cost of goods, and labor costs effectively. This role involves maintaining financial reports, ensuring accurate cash handling, ordering and stocking supplies, and communicating new product information to partners. The Lead Barista is accountable for store operations, financial contribution, and partner development, including training partners on Starbucks client service, star skills, and operating standards. They will also identify staffing needs, recruit, conduct interviews, make hiring and termination decisions, prepare schedules, manage partner work hours and time off, and resolve partner complaints. Additionally, the Lead Barista is expected to provide ongoing performance feedback, conduct formal reviews, and ensure a consistent Starbucks "Service Experience" for every customer.

Requirements

Ability to communicate clearly and concisely, both orally and in writing
Ability to manage store operations independently
Ability to manage effectively in a fast-paced environment & manage multiple situations simultaneously
Ability to manage resources to ensure that established service levels are always achieved
Knowledge of Guest service techniques
Knowledge of supervisory practices and procedures
Organization and planning skills
Strong problem-solving skills
Team-building skills
Strong leadership skills, with the ability to coach and mentor others
Ability to plan and prioritize workload
Ability to handle confidential and sensitive information
Flexible availability

Responsibilities

Contribute toward profitability store through seeking opportunities to enhance sales.
Manage effectually inventory, cost of goods control as well as labor costs.
Maintain daily, weekly as well as period financial reports.
Ensure entire cash handling and register function performed accurately and consistently.
Ensure apt types as well as amounts of supplies, materials and merchandise are suitably ordered and stocked.
Convey new product information and details to partners.
Maintain store operations, financial contribution and partner development final accountability.
Train and prepare partners to demonstrate entire Starbucks client service standards, star skills and operating standards.
Expect as well as encourage complete participation of partners to develop store goals plus develop plans.
Identify daily plus weekly staffing requirements along with recruits.
Conduct interviews and ensure to make hiring as well as termination decisions.
Prepare schedules along with apportions partner work hours as well as schedule partners time off.
Resolve all partner complaints as well as concerns.
Provide continuing performance feedback and conduct formal performance along with salary reviews plus counsel partners.
Provide Starbucks “Service Experience” constantly for each customer.