Lead Barista

Saho Hospitality Group•Palm Beach, FL

8d•Onsite

About The Position

The lead barista is a skilled barista with the potential to grow as a bar leader. providing proven ability to implement the training program and provide technical guidance to new team members. S/He provides quality customer service, demonstrates knowledge and continues to learn and educate themselves on coffee/tea products and related equipment. Continuously building customer relationships and fostering a positive and friendly store environment. The lead barista fulfills any other duties the manager or the assistant manager assigns.

Requirements

The ability to work as part of a team, and personal cleanliness (including uniform cleanliness)
Very basic food handling, preparation, and cleaning skills are welcomed
Time management and ability to work under pressure to manage high volume of production
Active listening and learning skills
Reading and speaking comprehension skills
Discipline to follow set standards
Ability to lift up to 25lbs

Nice To Haves

Obtain NYC Food Protection Certificate within 60 days of obtaining role

Responsibilities

Train new hires on product knowledge, service standards and espresso machine operation, acting as a mentor.
Supervise opening or closing duties in the absence of a manager, communicating with management via telephone regarding any staffing or facilities issues.
Report any service, maintenance, or quality concerns to management so that they can address.
Responds proactively to prevent customer service situations.
Provides quality control and standardize the execution of the recipes from his team.
Maintaining the equipment efficient.
Participate as a member of the opening team in a new location.
Reports all customer complaints to the manager on duty.
Answers telephone in a courteous and friendly manner including, but not limited to, giving store greetings, directions to store location, and receiving and filling customer orders.
Greet the guests who approach the counter displays and walk into the café.
Answer all guest questions related to product and displayed items.
Pack and provide the guests with requested items.
Ensure that all items are correctly rung-in on checks.
Safely handles all hot and cold drinks during preparation.
Maintain correct pars of items in the display.
Maintain appearance of counter and the display in an on-going manner throughout the hours of operation.
Follow and complete closing counter check list prior to departure.
Perform the cash drawer checkout after each shift (ask management for assistance if needed).
Accurately maintain the organization and cleanliness of the counter in accordance with the Health Department standards.
Requisition all needed food items and keep the counter always stocked and restock it in the end of the shift (for examplecookie tins, olive oil bottles, etc.).
Prepare all packing products needed for wrapping of items and food products.
Communicate any problems (lighting, cooling units, etc.) to management immediately.
Mark food items with dates at the end of your shift.
Clean the counter at the end of the shift.