Lead Barista

HRI Hospitality•Nashville, TN

4d•Onsite

About The Position

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!

Requirements

High school diploma or equivalent preferred.
Prior barista, café, or food service experience preferred.
Knowledge of coffee preparation, espresso machines, and beverage recipes.
Strong customer service and communication skills.
Ability to multitask in a fast-paced environment.
Attention to detail and commitment to quality and consistency.
Ability to lift up to 30 lbs. and stand for long periods.
Basic math and cash-handling skills.
Knowledge of sanitation, safety, and food-handling procedures.

Nice To Haves

Hospitality or customer service experience a plus.

Responsibilities

Greeting customers in a friendly manner and taking food and drink orders
Preparing and serving beverages such as drip coffee, espresso-based drinks, tea and other specialty drinks
Preparing and serving food items such as sandwiches and pastries
Answering customers’ questions about menu choices
Promoting and recommending menu options to customers
Taking payment from customers
Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins and cups
Maintaining espresso machines, grinders, coffee machines and other equipment by cleaning, troubleshooting and scheduling repairs
Keeping the work environment and cafe seating area clean, sanitary and organized
Responding to and resolving customer concerns or complaints
Evaluating and modifying processes to improve efficiency and quality of service
Master the Bluestone Lane art of making coffee on La Marzocco espresso machinery.
Uphold the standards of the Bluestone Lane coffee and beverage program by closely monitoring the beverage products that each Barista/Server produces.
Provide genuine connection and hospitality to each and every guest that enters the store.
Train, educate, acclimate, and upskills new baristas into store and Bluestone Lane systems.
Manage dialing in of coffees and calibration of grinders and brewing equipment through strong technical understanding of extraction and brew variables.
Familiar with coffee product rotation, ordering, and inventory management
Follows Bluestone Lane recipes and presentation standards in a timely manner.
Assist guests in navigate contactless ordering through our digitally enabled platforms.
Achieve promise times for all dine in and takeout tickets.
Follow all health & safety standards to operate a clean and organized workspace.
Understand and consistently comply with Bluestone Lane Recipes, focusing on standard portion sizes, cooking methods, quality standards and kitchen processes and procedures.
Fill out order sheet Mondays and Wednesdays for all products used by the FOH. Milks, Coffee, Paper products, Grab n Go,
Fridges and storage areas are to be kept clean and free of clutter and trash
Making sure all takeout orders are correct before getting handed over to guest/driver
Making sure drinks are being presented in a timely manner (4 min, as per BSL standard)
Check expiration dates on all items (discard old product and enter on waste log)
Following deep cleaning checklist for espresso and coffee grinder.
Window cleaning twice a week.
Inventory for FOH at months end