Lead Barista

Eataly North America•Los Angeles, CA

5d•Onsite

About The Position

Eataly’s vibrant marketplace features a variety of quick service experiences, including our Lavazza and Vergnano coffee counter—an essential destination for authentic Italian espresso and beverage culture. The Lead Barista is responsible for owning and operating these counters, ensuring exceptional coffee quality, efficient service, and an elevated guest experience. Reporting to the QSR General Manager and Assistant General Managers, the Lead Barista supervises Baristas and QSR team members while acting as the on-floor expert for all coffee operations.

Requirements

High school graduate or equivalent; post-secondary degree preferred
2+ years of lead or supervisory experience in food service
Math skills and ability to handle money accurately
Strong knowledge of steps of service
Excellent communication and problem-solving skills
Knowledge of coffee and coffee production, ideally using manual coffee machines preferred
Knowledge of Italian cuisine and beverage preferred
Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
Ability to lift up to 50 pounds
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

Responsibilities

Owns the day-to-day operations of the counter, ensuring consistency in execution, service flow, and overall presentation
Leads by example on the floor, delivering exceptional hospitality and engaging with guests to create a welcoming and memorable coffee experience
Maintains a strong focus on beverage quality, speed of service, and cleanliness at all times
Purchases supplies, beverages and equipment per the direction of the QSR General Manager
Oversees ordering, inventory, and pars for coffee, milk, pastries, and related supplies; ensures proper rotation and minimal waste
Manages transactions and ensures accurate accounting
Supports scheduling, shift organization, and daily communication through shift notes and team alignment
Records shift notes and assists with administrative duties such as scheduling when needed
Ensures department complies with all quality, health, safety and sanitation standards
Documents, investigates and resolves guest incidents
Performs other duties as required or assigned