Lead Barista - Mandalay Place

MGM Resorts International

13d • Onsite

About The Position

As a on-call Lead Barista at Mandalay Place, you will oversee daily café operations, maintain a welcoming environment, and deliver exceptional guest service. You will lead by example, support operational excellence, and help create memorable experiences for every guest.

Requirements

• High School Diploma or GED
• Work varied shifts, to include weekends and holidays
• 6+ Months of prior relevant experience (Experience as a fountain worker and/or cashier in a high-volume food establishment) preferred

Responsibilities

• Lead, coach, and train a shift of approximately 3-12 employees
• Knowledgeable with selling techniques and service delivery for both alcoholic and non-alcoholic beverages and items on the menu
• Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
• Take and place order, serve and garnish food and drinks efficiently and accurately in work areas as applicable
• Pack and complete order per guests’ preference with necessary condiments
• Perform opening and closing duties based upon shift assignment
• Unload warehouse orders and stock the orders to designated storage maintaining organization, stock and replenish supplies and machines as needed
• Maintain the cleanliness, sanitation, and the appearance of the front and back of house area, clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests
• Establish par levels for daily orders and complete daily order sheet

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED