Lead Barista - F&B Administration

Hard Rock Hotel & Casino Ottawa•Cincinnati, OH

1d•Onsite

About The Position

The incumbent in this position is responsible for all sales transactions, bussing tables, cleaning, sweeping, and mopping the surrounding tables and areas as well as retrieving any warehouse orders as needed. As well as assisting the Beverage Supervisor as needed.

Requirements

Must obtain and maintain and all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be twenty one (21) years of age
Excellent customer service skills.
Basic mathematical skills.
Ability to communicate effectively with all levels of employees and guests.
Ability to restock needed materials and retrieve dropped items.
Use a cash register.
Distinguish between different denominations of currency and make correct change.
Read ticket totals, total credit vouchers and log checks.

Nice To Haves

Two months of on-the-job training.

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Provides information on all aspects of Hard Rock services, and facilities to guests.
Quotes accurate waiting times and handles waiting guests in accordance with Hard Rock’s service standards.
Responsible for the pickup, countdown and return of cash bank from miscellaneous count.
Maintains accurate cash balance and handles money in a secure manner according to established standards.
Responsible for maintaining dining room cleanliness including bussing tables and sweeping floor.
Attend and participate in meetings, completing follow-up as assigned.
Perform work regularly and predictably.
Other duties as assigned.