Lead Banquet Server

Pyramid Global Hospitality•Minneapolis, MN

2d•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated Lead Banquet Server to join their team at the Rand Tower, a Tribute Portfolio Hotel in Minneapolis. This role involves leading the team in setting up, preparing, serving, and clearing banquet rooms for functions. The position offers an opportunity for growth and learning within a world-class property and a company that prioritizes its employees with a "People First" culture. Pyramid Global Hospitality is a leader in hotel development, management, and advisory services, operating over 230 properties worldwide and committed to creating exceptional guest experiences.

Requirements

2-4 years of food service experience, preferably Banquet service.
Experience in a 4-star, 5-star venue with synchronized service.
Knowledge of wine, beer, cocktails, and spirits.
Ability to work under pressure in a fast-paced environment.
Passion for creating an exceptional experience for all guests.
Excellent communication skills.

Responsibilities

Set up for functions, including draping tables, setting silverware, folding napkins, preparing drinks, and arranging table centerpieces.
Serve food by picking up food from the back hall and carrying trays to the function location.
Clear food from tables and bus tables.
Break down functions by putting away dirty linen and centerpieces, and vacuuming.
Clean the back hall and organize storerooms.
Set up AM or PM break stations with coffee, tea, snacks, and beverages.
Assist with event room setup according to meal period and table needs.
Perform food and beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked.
Serve food and beverages to guests.
Remove dishes, glasses, silverware, or other items from tables/countertops and take them to the kitchen.
Clean and sanitize tables and/or counters & seats after guests are finished.
Explain menu item preparation, cooking methods, and ingredients.
Consider special requests and dietary issues made by the guest.
Provide general property information.
Offer a warm and sincere welcome/farewell for all guests.
Interact with staff in a professional manner, assisting other departments with necessary information.
Ensure final quality check on food and beverage items prior to serving guests.
Monitor assigned tables for customer satisfaction, quality, and additional service.
Address any guest issues promptly and with high concern.
Provide assistance to other event and restaurant staff as needed.
Maintain constant awareness of safety issues, such as broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons.