Banquet Server

Days Hospitality Limited Careers

2d•Onsite

About The Position

Every person that enters a hotel should be greeted and feel like a guest! This is YOU on your first day of work and every work day after that. You walk in with a smile, say hello to passing guests and acknowledge your colleagues perhaps with a smile, nod or salutation. You already have a feel for how your day is going to unfold based on the set-up of the event space, and you aren’t even in uniform yet! You make your way to the employee change room and transform into your sharp, sophisticated look with your professional uniform, punch in at the time clock and energetically join your teammates on the Banquet floor. You may be preparing to set up for a corporate networking event, a buffet or a plated dinner party that is scheduled for the evening. Regardless of the time of day or length of shift, you are ready to meet every guest and every setup with exceptional service and care! At the beginning of each shift, you will go through the Banquet Event Orders (BEOs) to ensure you understand the table set-up and the food and beverage menu. Your direct report will assign tables for you and your teammates. You set up the tables, chairs and small wares following the BEO specifics, paying attention to the set up details and any special requests. You understand the various types of banquet style setups and you know where to look for all components. Is the tablecloth clean with no wrinkles? The flower arrangement is placed nicely on the table? All glassware is clean and free of spots? You confirm the food and beverage menu again, ensuring you understand all items and are able to explain what we will be serving to our guests. You ask our bartender if there are any special cocktails or craft beers to recommend to your guests. You are confident that all is set and you are ready to welcome your guests with a smile and cheerful attitude. As you know the menu thoroughly, your suggestions and recommendations will be an excellent addition to your prompt service. If it comes up you accurately pass a special request, such as a food allergy, to the kitchen team and follow up. Throughout the service, you will be in constant communication with your supporting team. You and your teammates keep an eye on your guest tables, checking in frequently to ensure glasses are always filled, they are enjoying their meals and drinks, all while scanning the room for any opportunities to assist. Perhaps you notice a guest drop their cutlery or napkin on the floor and you promptly bring them a replacement. You may have to juggle some of the talents you have, make sure our guests know all the great products the hotel has to offer. You may recommend they try out our restaurant in the future, which has a great wine pairing menu. By the time you leave you are more than satisfied that your guests were all taken care of and had a great experience through the event.

Requirements

Some experience in guest/customer service and/or Food and Beverage.
Flexibility to work a variety of shifts.
Ability to work well under pressure in a fast-paced environment.
Understanding that SERVICE is the key to any successful business.
Serving it Right (BC) or ProServe (AB) certification.

Responsibilities

Greet and make guests feel welcome.
Prepare for event setups including corporate networking events, buffets, or plated dinners.
Review Banquet Event Orders (BEOs) to understand table setup and menu.
Set up tables, chairs, and small wares according to BEO specifics and special requests.
Ensure tablecloths are clean and wrinkle-free, flower arrangements are placed nicely, and glassware is clean.
Understand and be able to explain the food and beverage menu to guests.
Recommend special cocktails or craft beers to guests.
Accurately pass special requests, such as food allergies, to the kitchen team and follow up.
Communicate constantly with the supporting team.
Monitor guest tables, ensuring glasses are filled and guests are enjoying their meals and drinks.
Scan the room for opportunities to assist guests, such as providing replacements for dropped cutlery or napkins.
Inform guests about hotel offerings, such as the restaurant's wine pairing menu.
Follow company policies, including checking IDs and ensuring no one is over-served.
Anticipate guest needs, including recording preferences, handling orders, requests, questions, and concerns.
Maintain a calm and welcoming demeanor while multitasking with guest interactions and cleaning/preparation tasks.
Listen respectfully to guest complaints, empathize, and work towards a resolution or involve a manager if necessary.
Follow company and brand standards to sell products, including using upselling techniques for food and beverage orders.