Lead Banquet Attendant

Marriott•Schaumburg, IL

1d•$22 - $23•Onsite

About The Position

The Lead Banquet Attendant is responsible for analyzing banquet event orders to gather guest information, determine setup requirements, timelines, specific guest needs, and buffet/action station details. This role involves setting up banquet areas, ensuring cleanliness and proper organization, and monitoring sanitation. The attendant will inspect storage areas for organization and adherence to First In First Out (FIFO) principles, rectifying any deficiencies. Communication with guests and employees is key to meeting guest needs and fostering teamwork. The position also includes directing the final breakdown and cleanup of function rooms. Additionally, the Lead Banquet Attendant assists management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees, serving as a role model. This role requires adherence to all company safety and security policies, reporting accidents and unsafe conditions, and completing safety training. Maintaining a clean and professional appearance, protecting company assets, and providing excellent guest service, including assisting individuals with disabilities, are essential. The role involves speaking clearly and professionally, developing positive working relationships, supporting team goals, and responding appropriately to employee concerns. Ensuring quality expectations and standards are met, and performing various physical tasks such as standing, walking, lifting, carrying, pushing, pulling, and manipulating objects are also part of the job. This includes working on uneven surfaces, stairs, and reaching overhead and below the knees.

Requirements

High school diploma or G.E.D. equivalent.
Less than 1 year related work experience.
No supervisory experience.

Responsibilities

Read and analyze banquet event orders to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc.
Set up banquet area/room, ensuring cleanliness and proper set up.
Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
Inspect storage areas for organization, use of First In First Out (FIFO), and cleanliness and rectify any deficiencies.
Communicate with guests and other employees to ensure guest needs are met.
Ensure staff is working together as a team.
Direct final breakdown and clean up of function rooms.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested.