Lead Bank Teller (35 hours)
About The Position
The Lead Bank Teller is responsible for enhancing the customer experience through highly accurate transaction processing while knowledgeably and courteously answering customer questions regarding banking services. Follows bank policies and procedures and adheres to applicable government regulations. Performs a variety of account maintenance duties including new account opening. Balances each day’s transactions and verifies cash totals. Essential Functions 1. Customer Service Provides excellent customer service by handling customer requests competently and courteously including prompt acknowledgment of every customer. Understands the Bank’s product and service offerings and identifies customer financial needs and offers solutions by engaging the customer in an appropriate conversation and establishing rapport. Resolves customer questions and/or problems by making observations, listening and asking questions. Refers the customer to a supervisor or appropriate department. 2. Operations Accepts and processes deposits, night drop deposits, loan payments, cashes checks and processes other transactions according to established procedures. Approves customer transactions in accordance with established authority levels/limits. Opens new accounts accurately following established procedures and obtains supporting documentation as required. Verifies cash received from vault and balances cash drawer daily. Performs various administrative duties such as filing, answering phones, ordering supplies and maintaining work area in a neat, orderly and professional manner. Assists the Banking Center Manager and / or Operations Supervisor in completing Branch Certifications. Reviews NSFOD report in the absence of the Banking Center Manager and Operations Supervisor. Carries out supervisory duties in accordance with established policies and procedures in the absence of the Banking Center Manager and/or Operations Supervisor. Approves other teller's transactions up to assigned limit. Assists customers in resolving complex issues. 3. Compliance Maintains current knowledge of branch operations, bank products and services and applicable regulations. Operates in compliance with operational regulations and security policies and procedures. Reviews and approves Regulation CC holds for other tellers in the branch. Reviews and approves CTRs and OFAC reports for the branch. 4. Other Performs various other duties and projects as assigned. Trains new tellers on job functions.
Requirements
- Education: High school diploma or general education degree (GED)
- Required Experience: Minimum 1 year cash handling and customer service experience
- Skills/Abilities: Excellent customer service, communication, interpersonal and problem-solving skills.
- Proficient in the use of personal computers and related software.
- Ability to work varied days/hours as business dictates.
Responsibilities
- Enhancing the customer experience through highly accurate transaction processing
- Answering customer questions regarding banking services
- Following bank policies and procedures and adheres to applicable government regulations
- Performing a variety of account maintenance duties including new account opening
- Balancing each day’s transactions and verifies cash totals
- Providing excellent customer service by handling customer requests competently and courteously including prompt acknowledgment of every customer
- Understanding the Bank’s product and service offerings and identifies customer financial needs and offers solutions by engaging the customer in an appropriate conversation and establishing rapport
- Resolving customer questions and/or problems by making observations, listening and asking questions
- Referring the customer to a supervisor or appropriate department
- Accepting and processing deposits, night drop deposits, loan payments, cashes checks and processes other transactions according to established procedures
- Approving customer transactions in accordance with established authority levels/limits
- Opening new accounts accurately following established procedures and obtains supporting documentation as required
- Verifying cash received from vault and balances cash drawer daily
- Performing various administrative duties such as filing, answering phones, ordering supplies and maintaining work area in a neat, orderly and professional manner
- Assisting the Banking Center Manager and / or Operations Supervisor in completing Branch Certifications
- Reviewing NSFOD report in the absence of the Banking Center Manager and Operations Supervisor
- Carrying out supervisory duties in accordance with established policies and procedures in the absence of the Banking Center Manager and/or Operations Supervisor
- Approving other teller's transactions up to assigned limit
- Assisting customers in resolving complex issues
- Maintaining current knowledge of branch operations, bank products and services and applicable regulations
- Operating in compliance with operational regulations and security policies and procedures
- Reviewing and approving Regulation CC holds for other tellers in the branch
- Reviewing and approving CTRs and OFAC reports for the branch
- Performing various other duties and projects as assigned
- Training new tellers on job functions
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
