LEAD AV TECHNICIAN - MCLEAN, VA
About The Position
The Lead AV Technician oversees the daily operation, coordination, execution, and support of audiovisual systems for executive, educational, and routine meetings in a fast-paced, customer-service-focused conference center environment. This is a Monday–Friday, onsite position in McLean, Virginia, supporting corporate audiovisual operations and delivering high-quality AV support in a professional business environment. The role includes maintaining and operating AV and videoconferencing equipment, providing user consultation and training, troubleshooting technical issues, and coordinating issue escalation and resolution. The technician also maintains room integrity, asset and service records, and equipment maintenance schedules, while keeping current with presentation technologies.
Requirements
- High school diploma or equivalent.
- Three to five years of audiovisual technology management experience.
- Three to five years of AV and presentation technology experience.
- Three to five years of customer service experience.
- Thorough working knowledge of operating and troubleshooting AV and videoconferencing technology.
- Strong customer service and communication skills.
- Working knowledge of Microsoft Office, including Word, Excel, Lync, PowerPoint, and Outlook.
- Ability to coordinate tasks with internal and external staff to ensure meeting and event success.
- Understanding of normal business and office procedures.
- Self-motivated, independent thinker.
Nice To Haves
- Experience working in a fast-paced university or conference center environment.
- CTS certification from InfoComm.
- Industry-relevant training or technical courses.
- Basic familiarity with commercial or institutional building design and construction, including HVAC, electrical, lighting, building controls, and security systems.
Responsibilities
- Oversee testing, maintenance, asset management, operation, and teardown of AV and videoconference equipment, including projection systems, computers, microphones, cameras, audio systems, and integrated AV systems.
- Provide best-effort assistance to fulfill assigned audiovisual technical requirements.
- Provide monthly reports on room usage, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
- Maintain processes for creating trouble tickets, customer issue-resolution logs, and asset management.
- Provide videoconference support, including call setup, end-user training, troubleshooting, and follow-through on escalated issues.
- Consult with and educate end users at all levels on presentation technologies.
- Troubleshoot audiovisual and videoconferencing technology, including projectors, control systems, audio systems, and videoconferencing systems.
- Maintain conference room integrity.
- Perform regular preventive maintenance checks and report or address issues such as cable management problems and safety-standard noncompliance.
- Escalate housekeeping and technical issues outside AV and conferencing technology and applications to the appropriate department.
- Maintain an understanding of current and emerging presentation technology.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Disability insurance
- Retirement plan
- Paid time off
- Paid parental leave
- Holiday time off (varies by site/state)
- Personal leave
- Associate shopping program
- Health and wellness programs
- Discount marketplace
- Identity theft protection
- Pet insurance
- Commuter benefits
- Employee assistance program
- Flexible spending accounts (FSAs)
- Potential paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
