Lead Automotive Service Advisor - Bobby Rahal Honda

Mechanicsburg•Mechanicsburg, PA

2d•Onsite

About The Position

In this position, you field phone calls from clients who have general questions or are looking to schedule service appointments, and when they drop their vehicle off at the dealership you greet them with a smile and ensure we have an accurate description of their concerns. You then act as the liaison between our Service Technicians and the client, explaining all recommended work and getting authorization to perform repairs. You provide honest, accurate estimates on labor and parts and ensure that all charges are billed out correctly. One day each week (on Saturdays specifically), you serve as Manager-on-Duty and assist with any client or team member concerns that may arise. Our team members believe that integrity matters! We pride ourselves on being honest and transparent in all aspects of our business. If something does not have value, we will not offer it to our clients.

Requirements

Exceptional customer service skills
Strong phone and computer skills
Valid driver's license and clean driving record

Nice To Haves

Prior dealership / automotive experience strongly preferred

Responsibilities

Field phone calls from clients with general questions or to schedule service appointments.
Greet clients dropping off vehicles and accurately describe their concerns.
Act as a liaison between Service Technicians and clients.
Explain recommended work and obtain authorization for repairs.
Provide honest and accurate estimates on labor and parts.
Ensure all charges are billed correctly.
Serve as Manager-on-Duty on Saturdays to assist with client or team member concerns.