Lead Automotive Service Advisor - Bobby Rahal Honda
About The Position
In this position, you field phone calls from clients who have general questions or are looking to schedule service appointments, and when they drop their vehicle off at the dealership you greet them with a smile and ensure we have an accurate description of their concerns. You then act as the liaison between our Service Technicians and the client, explaining all recommended work and getting authorization to perform repairs. You provide honest, accurate estimates on labor and parts and ensure that all charges are billed out correctly. One day each week (on Saturdays specifically), you serve as Manager-on-Duty and assist with any client or team member concerns that may arise. Our team members believe that integrity matters! We pride ourselves on being honest and transparent in all aspects of our business. If something does not have value, we will not offer it to our clients.
Requirements
- Exceptional customer service skills
- Strong phone and computer skills
- Valid driver's license and clean driving record
- Prior dealership / automotive experience strongly preferred
Responsibilities
- Field phone calls from clients who have general questions or are looking to schedule service appointments.
- Greet clients when they drop off their vehicle at the dealership and ensure an accurate description of their concerns.
- Act as the liaison between Service Technicians and the client, explaining all recommended work and getting authorization to perform repairs.
- Provide honest, accurate estimates on labor and parts.
- Ensure that all charges are billed out correctly.
- Serve as Manager-on-Duty one day each week (on Saturdays specifically) and assist with any client or team member concerns that may arise.
Benefits
- Paid time off
- six paid holidays after 90 days
- PTO increases after one year of employment
- Health insurance
- a wide variety of other voluntary benefits after 30 days
- 401(k) participation with company match after 6 months
- On the job training
- opportunities for advancement across the Team Rahal organization
- Team member appreciation monthly events
- Team member referral bonuses
- Annual holiday parties
- Excellent work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
