Lead, Audio Visual Support

Boardwalk Pipelines, LP Human Resources • Houston, TX

23h • Onsite

About The Position

The Audio Visual (AV) Support Specialist is responsible for providing technical support, maintenance, and troubleshooting for enterprise audio-visual and collaboration technologies across the organization. Reporting to the IT department, this role ensures the reliability and optimal performance of conference room technologies, Microsoft Teams Rooms, Cisco collaboration devices, displays, and related AV systems to support meetings, presentations, and hybrid work environments. The position serves as a key partner to IT, facilities, and end users to deliver a seamless audio-visual experience.

Requirements

• 5–10 years of hands-on experience supporting enterprise audio-visual and collaboration technologies
• Proven experience supporting Microsoft Teams Rooms (Windows and Android-based) in a corporate environment
• Experience supporting Cisco collaboration devices (room kits, cameras, codecs, Teams/Webex-enabled hardware)
• Demonstrated experience supporting conference rooms, executive meeting spaces
• Background working within an IT organization or closely aligned with IT operations
• Advanced troubleshooting of AV hardware, software, and connectivity issues
• Strong knowledge of Microsoft Teams Rooms architecture and peripherals
• Strong knowledge of Cisco collaboration and conferencing devices
• Strong knowledge of Televisions, commercial displays, and control interfaces
• Solid understanding of AV signal flow (HDMI, USB, DisplayPort, audio paths)
• Working knowledge of network concepts relevant to AV: IP addressing, PoE, VLAN awareness, Wired vs. wireless connectivity
• Experience supporting audio systems, including microphones, speakers, echo cancellation, and gain structure
• Strong incident, request, and problem management skills in a ticketed IT environment
• Skilled at root cause analysis and preventing recurring issues
• Excellent customer service and communication skills
• Comfortable working directly with executives and business leaders
• Strong sense of ownership and accountability
• Associate’s degree in IT, AV Technology, or related field, or equivalent professional experience

Nice To Haves

• Experience administering or monitoring environments via Microsoft Teams Admin Center
• Experience administering or monitoring environments via Cisco Control Hub
• Familiarity with AV control systems such as Crestron, Extron, AMX
• Knowledge of DSP platforms (Biamp, QSC, Shure) and audio tuning concepts
• Experience with remote monitoring and management tools for AV environments
• Participation in or ownership of conference room builds and refreshes
• Participation in or ownership of AV standardization initiatives
• Participation in or ownership of hardware selection and lifecycle planning
• Experience working with AV vendors, integrators, and facilities teams
• Ability to contribute to roadmaps and strategy for collaboration technology
• CTS (Certified Technology Specialist)
• Microsoft Teams Rooms training or certification
• Cisco Collaboration certifications
• Manufacturer certifications (Logitech, Poly, Cisco, Crestron, Extron)
• Experience supporting multi-site or global organizations
• Experience creating user training materials and room usage documentation
• Bachelor’s degree in a technical discipline
• Certified Technology Specialist (CTS) or equivalent AV industry certification
• Microsoft Teams Rooms, Cisco Collaboration, or major AV vendor certifications
• Biamp certifications
• QSC Q-SYS training

Responsibilities

• Providing technical support, maintenance, and troubleshooting for enterprise audio-visual and collaboration technologies.
• Ensuring the reliability and optimal performance of conference room technologies, Microsoft Teams Rooms, Cisco collaboration devices, displays, and related AV systems.
• Supporting meetings, presentations, and hybrid work environments.
• Serving as a key partner to IT, facilities, and end users to deliver a seamless audio-visual experience.
• Independently supporting live meetings, including high-visibility and executive sessions.
• Providing white-glove support when needed.
• Documenting configurations, procedures, and troubleshooting steps clearly.
• Prioritizing work across multiple rooms, sites, and simultaneous issues.

Benefits

• Boardwalk Pipelines, LP, maintains a drug-free workplace and will require pre-employment drug & substance abuse testing before hiring.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree