Lead Attendant Customer Service Slots - Full Time
About The Position
Responsible for providing exceptional guest service on the Slot floor. Duties include but are not limited to assisting guests with questions, verifying and paying jackpot winnings, and completing required paperwork. Perform minor machine maintenance, such as lock and unlock machine doors, clearing jams, replenishing paper, and resetting machines. Complete written department forms to document cash transactions, jackpot payouts, etc. in an accurate, legible manner. Develop, apply, and maintain a friendly and courteous rapport with customers and employees. Operate hand-held radio and be able to hear and speak clearly over it. Conduct slot floor activities to ensure protection of company property and funds; and maintain the safety and cleanliness of assigned areas. Maintain secure key controls at all times. Pay and/or verify jackpot winnings to customers and complete required written documentation.
Requirements
- Must be at least 21 years of age
- Knowledgeable about applicable gaming regulations and company policies
- Excellent communication and customer service skills
- Able to carry and communicate by two-way radio
- Able to stand and walk for extended periods of time
- Able to maneuver a weight of fifty pounds
- Able to obtain/maintain any necessary licenses and/or certifications
Responsibilities
- Assisting guests with questions
- Verifying and paying jackpot winnings
- Completing required paperwork
- Performing minor machine maintenance (e.g., locking/unlocking doors, clearing jams, replenishing paper, resetting machines)
- Completing written department forms for cash transactions and jackpot payouts
- Maintaining a friendly and courteous rapport with customers and employees
- Operating a hand-held radio
- Conducting slot floor activities to ensure protection of company property and funds
- Maintaining the safety and cleanliness of assigned areas
- Maintaining secure key controls
- Paying and/or verifying jackpot winnings to customers and completing required written documentation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
