Lead AR Specialist (Accounts Receivable )

NFM & J LP•Tampa, FL

7d•Hybrid

About The Position

The Lead Accounts Receivable Specialist is responsible for managing the most complex billing structures, customer accounts, and collection scenarios within a high-volume shared services environment. This role serves as a key escalation point for billing and payment issues, supports resolution of complex or high-risk accounts, and provides guidance to AR Specialists and offshore team members. The Lead Specialist partners closely with operations, finance, and client account teams to ensure billing accuracy, resolve discrepancies, and improve cash collection outcomes. This role also contributes to process improvements, supports onboarding of complex billing arrangements, and helps drive consistency across AR activities. Success in this role requires strong analytical skills, sound judgment, and the ability to influence outcomes across teams. This is an in-person position eligible for a hybrid schedule. Candidates should be located in Tampa, FL.

Requirements

5–7 years of experience in accounts receivable, billing, or collections, preferably in a shared services or multi-entity environment
Experience managing customer accounts and performing complex billing transactions
Execution & Accuracy: Manages complex accounts and processes with strong accountability and follow-through
Problem Solving: Resolves ambiguous or non-standard issues using sound judgment and practical solutions
Customer Focus: Builds and maintains strong relationships with customers while effectively managing collections
Process Improvement: Identifies opportunities to improve workflows, reduce errors, and enhance efficiency
Collaboration: Works across teams to coordinate resolution and drive alignment without formal authority
Advance knowledge of billing processes, collections strategies, and AR best practices
Strong understanding of contract-based billing and non-standard invoicing scenarios
Ability to analyze account activity, identify risks, and recommend corrective actions
Excellent communication and negotiation skills for customer interactions
Proficiency with ERP systems, billing platforms, and Microsoft Excel
Ability to analyze account activity and identify payment trends or risks
Strong organizational skills with the ability to prioritize tasks in a fast-paced environment

Nice To Haves

Knowledge of revenue recognition principles and AR-related compliance requirements preferred

Responsibilities

Own the billing and collections process for the most complex or high-risk customer accounts, including consolidated invoicing, non-standard billing, and contract-based requirements
Serve as escalation point for billing discrepancies, disputes, and collection challenges; lead resolution efforts across teams
Review and interpret contractual terms to ensure accurate billing, delivering on customer billing requirements
Monitor aging and payment trends for assigned accounts; proactively address cash flow risks
Coordinate with operations, finance, and client teams to resolve billing gaps, delays, or inconsistencies
Support onboarding of new clients or services with complex billing requirements, ensuring processes are scalable
Provide guidance and support to AR Specialists and offshore team members on complex billing and collection scenarios
Lead or support initiatives to improve billing accuracy, reduce disputes, and enhance collections effectiveness
Support month-end close activities, including review of AR balances, reconciliations, and issue resolution
Assist in developing and refining billing processes, templates, and documentation
Participate in system enhancements, automation efforts, or reporting improvements
Support audit requests and ensure proper documentation for complex accounts
Collaborate on ad hoc analysis, reporting, and special projects