Lead Application Engineer - EPIC Hospital Billing (REMOTE)

TriHealth•Cincinnati, OH

18h•Remote

About The Position

At TriHealth, our corporate team thrives on a service-oriented mindset grounded in inclusivity, innovation, and collaboration. We cultivate a supportive culture where every team member is valued, empowered, and given a true sense of belonging. When you join us, you become part of a community that invests in your personal well-being and your professional future. You’ll experience meaningful growth and development opportunities, excellent benefits, and a workplace where people actively support one another and share best practices every day. Here, your contributions matter—and together, we make a lasting impact.

Requirements

Live within 2.5 hours radius of TriHealth
Bachelor's Degree in Information Systems
Other relevant fields of study
Equivalent experience accepted in lieu of degree
Flexible/adaptable learning and understanding new technologies
Proven analytical and problem-solving abilities
Ability to work both independently and in a team-oriented, collaborative environment
Execute tasks in a high-pressure environment
4-5 years experience in a related field
On-call rotation
Epic Certified in Hospital Billing

Responsibilities

Supports departmental and organizational processes including customer support and problem resolution in a timely manner to ensure maximum system availability.
Provides appropriate escalation of critical issues as necessary.
Performs high quality definition, analysis, design, programming functions and documentation for assigned projects and requests.
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Ensures that project solutions -designs, request for proposal, system acquisition, and modification, etc.- meet the goals and objectives of the requesting department
Provides leadership to ensure project tasks are completed accurately and within the time estimated from the project schedule or scheduled completion date of request
Attends technical/professional training courses -seminar or self-study- for career development and job responsibility performance.