Lead Application Administrator, Public Safety Applications

Brown University•RT - Rhode Island, RI

6h•Remote

About The Position

This position directly supports the technology needs of Brown University’s Department of Public Safety, a sworn, fully-functioning law enforcement agency operating 24/7 to protect and serve the Brown community. The Lead Application Administrator within the OIT Public Safety Applications team will serve as a senior position supporting all of the Public Safety applications, including but not limited to Brown’s access control system (CCure 9000), video security (Genetec), Zetron Communication Solution, Dispatch & Records Management (currently IMC), NICE 911 Voice & Radio Recording Suite, and the RILETS (Rhode Island Law Enforcement Telecommunications System). Responsibilities will include application administration, end user application support, & end user application training for all of the Department of Public Safety’s applications. The Lead Application Administrator will develop and maintain a fundamental understanding of how to utilize all Public Safety applications from an end-user perspective, in addition to application administration responsibilities. This is critical for end-user application support, application administration, & end-user application training success. Beyond high-level administration, this role is responsible for operational excellence, aiding in the development of a structured Kanban-based workflow to manage team priorities, and leading the Technical Documentation Lifecycle. The Lead Application Administrator will lead the effort to write technical documentation in support of all applications that will be used to cross train all members of the team. The Lead Application Administrator will lead the effort to cross train the other application administrators. The Lead Application Administrator will also lead the effort to partner with stakeholders to develop functional test plans used by stakeholders to validate all application upgrades and whenever regression testing is needed. The Lead Application Administrator will participate in and support all upgrades, application and security patches, etc. and will coordinate all aspects of testing, documentation, and training of end users. The Lead Application Administrator will help the team participate in all aspects of change management.

Requirements

Bachelor’s degree preferred
5+ years of experience with enterprise-level business application support or administration.
1 - 2 years in a lead, supervisory, or senior-level role with mentorship responsibilities
Experience Developing & Leading End-User Training and Documentation (Both Technical and Non-Technical)
Experience Developing & Leading Peer Training and Technical Documentation
Strong application support/administration abilities to troubleshoot, support, and maintain critical application suites/software components supporting a 24x7 operation.
Ability to see how individual applications (CCURE, Genetec, etc.) integrate into the larger University ecosystem
Strong problem solving skills, organizational skills, and project planning skills
Ability to manage "lightweight" projects through to completion without direct supervision
Working knowledge of databases and SQL Queries
Troubleshooting skills for problem resolution
Knowledge of TCP/IP networking
Knowledge of IT change management processes
Excellent customer service skills; strong commitment to customer service
Ability to bridge the gap between "deep-tech" configurations and "user-friendly" documentation
Strong computing, analytical, and organizational skills
Ability to work effectively in a group and as a member of a project team
Excellent coordination, collaboration, writing, and verbal communication skills
Ability to manage multiple tasks with shifting priorities
Ability to work through problems and find solutions
Experience with Google Suite
Experience with Microsoft Excel, Word and other Microsoft Office applications
Successfully completion of a criminal background check and education verifications is required.
CJIS background check is required.

Nice To Haves

Administration of Public Safety or Enterprise Applications & Systems
Security Systems Application Administration
SQL Queries; including writing queries and joining databases
SSRS (SQL Server Reporting Services); writing reports & supporting SSRS
Active Directory Security Group Administration
Group Policy Administration
Experience managing workloads via Agile, Kanban, or Lean methodologies
Software House - CCURE9000
VMS Systems such as Genetec Security Center
Central Square IMC
NICE 911 Recording Suite
Zetron Communication Solution
SQL Server Reporting Services
Wowza Media Service & TheoPlayer Cloud
Software House - CCURE9000 Certified
Genetec - Genetec Security Center Certified
Higher education experience preferred

Responsibilities

Application administration
End user application support
End user application training for all of the Department of Public Safety’s applications
Develop and maintain a fundamental understanding of how to utilize all Public Safety applications from an end-user perspective
Operational excellence
Aiding in the development of a structured Kanban-based workflow to manage team priorities
Leading the Technical Documentation Lifecycle
Write technical documentation in support of all applications
Cross train all members of the team
Cross train the other application administrators
Partner with stakeholders to develop functional test plans
Participate in and support all upgrades, application and security patches
Coordinate all aspects of testing, documentation, and training of end users
Help the team participate in all aspects of change management