Public Safety Systems Administrator

Brazoria County•Tx, TX

12d•Onsite

About The Position

The Public Safety Systems Administrator is responsible for the administration, maintenance, and optimization of the County’s Records Management System (RMS) and Computer-Aided Dispatch (CAD) system, along with all interfacing and supporting systems and programs. The role serves as the primary liaison between County personnel, vendors, County Information Systems, and the League City Public Safety (GRID) staff to support system functionality, troubleshoot issues, & implement upgrades.

Requirements

Knowledge of the principles, practices, and procedures of the local and state criminal justice system.
Advanced proficiency with modern office equipment, systems, and procedures.
Ability to become proficient in all County and Department policies and procedures.
Effective oral and written communication skills.
Ability to multitask and perform effectively in a constantly changing work environment.
Ability to exercise sound judgment and make well-reasoned decisions under high-stress conditions.
Ability to maintain strict confidentiality.
Ability to foster productive, cooperative working relationships with employees, supervisors, external partners, public officials, and the general public.
21 Years of age or older
High school diploma or G.E.D.
Possess a valid Texas Driver’s License
Be a United States Citizen (Born or Naturalized)
Have a working cell phone
No more than 20/200 vision that is correctable to 20/20
No convictions or court-ordered community supervision or probation for any criminal offense above Class B misdemeanor within the last ten years from the date of the court order
Honorable Discharge from Military Service (If applicable)

Nice To Haves

Bachelor’s Degree in Information Technology, Criminal Justice, Public Administration, or a relevant field of study
Motorola Solution system training or certification (PremierOne) preferred
Relevant IT certifications (e.g. CompTIA, Microsoft, database or application administration) preferred

Responsibilities

Administers and maintains the County’s public safety CAD and RMS platforms to ensure continuous, reliable operation.
Performs RMS module provisioning based on agencies’ needs.
Serves as primary point of contact for CAD/RMS system issues, troubleshooting, and advanced user support.
Manages user accounts, security roles, and permissions to ensure compliance with CJIS policies and agency standards.
Ensures data integrity and accuracy across CAD and RMS systems, including validation of entries and error correction.
Monitors and support compliance with NIBRS reporting standards and state reporting requirements.
Coordinates with IS and GRID staff regarding system performance, network connectivity, backups, and system availability.
Acts as liaison with County law enforcement, IS, GRID, and Vendor(s).
Plans, tests, and implements system updates and upgrades, including participation in testing environments (UAT).
Assists with integration and data exchange between CAD/RMS and other criminal justice and public safety systems and products.
Develops and maintains system documentation, configuration records, and standard operating procedures.
Provides training and guidance to end users, including Communications, Records, and field personnel.
Generate reports and supports data analysis for operational and administrative needs.
Responds to system outages or critical failures and support continuity of operations planning.
Identifies system inefficiencies and recommends improvement to enhance performance and usability.
Participates in long term system planning, including lifecycle management and future enhancements.
Performs other duties as assigned.