Lead Appliance Repair Technician
About The Position
Mr. Appliance is looking for a Lead Appliance Repair Technician. This role is a key component in providing excellent customer service to our customers and our team of Appliance Repair Technicians. The ideal candidate is someone others call when they are stuck, enjoys teaching their knowledge of appliances to other technicians, and enjoys helping others and teaching their craft. This role will have a part in improving the home life of families in the community. The company values working with people you like, having fun while you work, and protecting your free time. This position offers ongoing training.
Requirements
- Exceptional Customer Service: Ability to deliver a great customer experience, showing empathy toward the customer, accurately diagnose and solve their problem.
- Getting from Diagnosis to Solution: Help the customer understand what needs to be done so that you can resolve their issues quickly.
- Quality of Work: Requires critical thinking skills and the ability to problem solve to ensure customers are satisfied and the job is fixed correctly, the first time.
- Efficiency: Be efficient with your time and the speed at which you can complete repairs.
- Punctuality and Reliability: Be available and show up on time.
- Pride in the Details: Keep your work vehicle clean and organized, and value attention to detail in completing customer information and reports.
- Thirst for Knowledge: Not afraid to research new equipment and take advantage of training opportunities to expand knowledge and skills.
- Desire to Share Knowledge and Skills: Enjoys teaching other technicians.
- High school diploma or equivalent
- Valid driver’s license and clean driving record
Nice To Haves
- Previous experience of four years or more in appliance repair is a plus!
Responsibilities
- Diagnose and repair home appliances by troubleshooting, providing cost estimates, communicating with the customer, and collecting payments.
- Lead a team of Appliance Repair Technicians to properly diagnose and repair appliances.
- Serve as a resource and technical support for the team.
- Effectively communicate with the office.
Benefits
- No nights or weekends
- Paid Training
- Bonus & Incentives
- Company vehicle
- iPad
- Health, Dental, and Vision benefits are offered after 90 days of employment.
- Paid time off (PTO) of X days per year
- Fun Team Environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
