Lead Analytics & Visual Operation Engineer

Chenega Corporation•Springfield, VA

2d•Onsite

About The Position

The Lead Analytics & Visualization Operations Engineer is responsible for leading the design, development, and sustainment of operational analytics dashboards and websites that provide mission-critical insights for NGA executives and leadership. This role ensures the operational continuity and effectiveness of visualization solutions, enabling data-driven decision-making across the organization. As a Lead member of the team, this individual will supervise a small, growing team while also performing hands-on development, maintenance, and analysis of data visualization solutions. The ideal candidate is a proactive problem-solver with deep expertise in analytics, visualization technologies, and IT service operations.

Requirements

High School Diploma with GED equivalent, 10+ years of relevant experience OR: Associate’s degree and 6+ years’ experience OR: Bachelor’s Degree and 4+ years’ experience
Relevant experience in the following: Analytics
Visual Operations
Data Collection
Experience in the Intelligence Community
TS/SCI clearance with the ability to obtain CI poly
Successfully pass background and drug screening
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Excellent skills in Microsoft Word, Excel, and other Office applications
Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

Nice To Haves

Experience leading or mentoring technical teams supporting enterprise analytics, data visualization, or IT operations.
Experience developing operational dashboards using tools such as Grafana, Power BI, Tableau, Kibana, or similar analytics and visualization platforms.
Proficiency with SQL, Python, PowerShell, or similar scripting languages to automate data collection, analysis, and reporting.
Experience supporting the National Geospatial-Intelligence Agency (NGA), Department of Defense (DoD), or other Intelligence Community (IC) organizations.

Responsibilities

Supervise and mentor junior team members, providing guidance on analytics, visualization, and operations support.
Oversee workload distribution, ensuring timely project completion and operational support.
Serve as the primary point of contact for stakeholders, ensuring high-quality service delivery.
Collect, condition, and analyze data to identify patterns, trends, and actionable insights.
Utilize advanced analytics tools to provide real-time, meaningful visualizations for IT service and operations management.
Ensure the accuracy and integration of data sources, maintaining high-quality outputs for leadership decision-making.
Oversee the sustainment and management of Application Programming Interfaces (APIs) and data content sources.
Troubleshoot and resolve technical issues related to operational analytics dashboards and websites.
Implement best practices for data security, governance, and compliance within visualization tools.
Provide superior customer service to internal stakeholders, ensuring visualization solutions meet mission needs.
Collaborate with cross-functional teams to refine analytics and visualization capabilities.
Develop user documentation and training materials to enhance the adoption and usability of analytics tools.
Other duties as assigned