Lead Analyst - Technology Strategy, Planning & Risk

Ticketmaster • Chicago, IL

10d • Hybrid

About The Position

The Technology Strategy, Planning & Risk team sits at the center of how Ticketmaster’s engineering organization makes decisions. We’re a team of roughly ten people embedded within tech, and our job is to make sure the right investments get made, the right problems get prioritized, and the rest of the business understands what tech is doing and why it matters. We partner closely with Finance, HR, and senior tech leadership to turn complex operational realities into clear strategic direction. This is a team that rewards curiosity. If you’re the kind of person who can’t look at a number without wondering what’s driving it, you’ll fit in.

We’re looking for a Lead Analyst who can operate at the intersection of financial rigor and strategic thinking — someone who’s equally comfortable building a capacity model and presenting its implications to a Senior Director or engineering lead. Day to day, you’ll support the tech division P&L, manage KPI and OKR tracking for our CTO’s monthly reporting, and lead capacity planning across engineering teams. But the more interesting work is what sits underneath that: diagnosing why a division is off-plan, modeling the trade-offs of a platform modernization, or figuring out how to structure a team differently to unlock more value. Over the next year, a meaningful part of this role will be helping drive our team’s adoption of AI — identifying the right tooling, building the internal case for it, and working across stakeholders to make it stick. That’s not a side project; it’s a priority. You’ll report to a Senior Director and work across a wide range of stakeholders — engineering leads, Finance, HR, and PMO. You won’t always be the loudest voice in the room, but your analysis will shape what decisions get made.

Requirements

• 5+ years in strategy, BizOps, FP&A, or management consulting — ideally with meaningful exposure to a technology organization
• Strong financial modeling and data analysis skills; advanced Excel is a given
• Experience with capacity planning or resource allocation in a scaled environment
• A track record of influencing decisions without direct authority
• Genuine comfort with ambiguity — this team moves fast and the problems don’t always come pre-defined
• Clear, confident communication across audiences; you can write a tight exec summary and then go explain the same thing to an engineering lead
• Interest in how AI is changing the way strategy and planning teams operate — curiosity counts here even if direct experience is limited

Responsibilities

• Support tech division P&L management and monthly KPI reporting for the CTO — keeping it accurate, relevant, and actionable
• Support and sometimes lead strategic initiatives: platform modernization, resourcing models, outsourcing analysis, market environment assessments
• Drive our team’s adoption of AI tooling and help build the internal frameworks to evaluate and implement it
• Play a central role in the annual budget cycle and quarterly planning process
• Build stronger working relationships between SP&R and Finance, HR, and PMO — acting as a consistent, credible point of contact
• Translate technical priorities into business language and business strategy into terms engineering teams can act on

Benefits

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Free concert tickets
• Generous paid time off including paid holidays, sick time, and personal days
• 401(k) program with company match
• Stock reimbursement program
• New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Volunteer time off
• Crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed