Lead Analyst - Software

OneMain Financial • Salt Lake City, UT

1d

About The Position

The Lead Analyst - Software is a production operations role within OMFS Tech Ops & Eng Mgmt focused on the day-to-day stability, support, and continuous improvement of systems used to run OneMain Auto applications. The role works hands-on across Windows Server, IIS, Microsoft SQL Server, Azure IaaS, monitoring, automation, and related application-hosting components. It applies practical SRE principles to production operations, including observability, automation, reliability improvements, documentation, and disciplined troubleshooting.

The position independently handles Level 2 support and selected Level 3 production issues, partnering with senior engineers on the most complex technical problems, external partner escalations, and larger platform modernization efforts. A dedicated incident response team manages incident coordination. The role participates in an on-call rotation and supports OneMain Auto production systems.

This position provides hands-on production operations capacity while developing deeper expertise in SRE, automation, cloud operations, and targeted platform engineering. OneMain Financial describes its culture as inclusive, customer-first, collaborative, and supportive of career development and flexible work arrangements.

Requirements

• 3+ years of experience in production operations, application support, systems administration, software support, or a related technical role.
• Experience supporting Windows Server environments.
• Working knowledge of IIS and web application hosting concepts.
• Working knowledge of Microsoft SQL Server sufficient to troubleshoot application and production support issues.
• Experience with PowerShell or another scripting language used for systems automation.
• Experience or practical exposure to Microsoft Azure, preferably Azure IaaS.
• Solid understanding of networking fundamentals including DNS, TCP/IP, ports, certificates, and application connectivity.
• Strong troubleshooting, documentation, and problem-solving skills.
• Ability to work independently on moderately complex production support activities and recognize when escalation is required.
• Strong communication and cross-team collaboration skills.

Nice To Haves

• Exposure to SRE concepts including monitoring, reliability, automation, toil reduction, SLIs, or SLOs.
• Experience with Infrastructure as Code tools or configuration automation.
• Familiarity with Docker, Kubernetes, AKS, or other container technologies.
• Familiarity with CI/CD pipelines and release processes.
• Experience with monitoring, logging, and observability platforms.
• Experience in financial services or another regulated environment.

Responsibilities

• Provide Level 2 production support and handle selected Level 3 issues for OneMain Auto applications and supporting technology components.
• Troubleshoot production issues across Windows Server, IIS, SQL Server, Azure IaaS, authentication, connectivity, and dependent services.
• Support and maintain application-hosting components using established standards, procedures, and change controls.
• Perform routine and moderately complex configuration, maintenance, patching, deployment, and operational support activities.
• Participate in root cause analysis and implement corrective actions under established engineering guidance.
• Support the incident response team as a technical contributor without owning incident command or coordination.
• Develop and maintain PowerShell scripts and other automation to reduce repetitive operational work.
• Support monitoring, logging, alerting, dashboards, health checks, and operational telemetry.
• Assist with external vendor and partner troubleshooting, escalating complex issues to senior engineers when deeper technical ownership is required.
• Maintain clear operational documentation, runbooks, support procedures, and configuration records.
• Collaborate with application development, network, database, security, IAM, platform, cloud, and enterprise operations teams.
• Participate in an on-call rotation supporting OneMain Auto production systems.
• Contribute to reusable configurations, scripts, and deployment patterns that improve consistency and reliability.
• Support standardization efforts designed to reduce configuration drift across environments.
• Assist with Infrastructure as Code and environment automation under established engineering patterns.
• Participate in modernization work, including exposure to containerization and managed runtime platforms.
• Identify opportunities to improve operability, monitoring, documentation, and automation of supported systems.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
• Up to 4% matching 401(k).
• Employee Stock Purchase Plan with a 10% share discount.
• Tuition reimbursement.
• Paid time off: 15 days’ vacation per year, plus 2 personal days, prorated based on start date.
• Paid sick leave as determined by state or local ordinance, prorated based on start date.
• Paid holidays: 7 days per year, based on start date.
• Paid volunteer time: 3 days per year, prorated based on start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed