Lead Analyst, Single Family Residential Property Tax

Ryan•Tampa, FL

14d

About The Position

The Lead Analyst directly assists the Manager, Analyst with daily client service activities while working with limited direct supervision. The position mentors Analysts and Senior Analysts, reviews their work, and provides guidance to improve productivity and utilization. The Lead Analyst helps create positive team member experiences that support excellent client service and drive revenue and profit. The role calls for analytical and problem-solving ability, strong people skills, issue research, database reconciliation, and detailed calculations. Ryan team members are expected to embrace the values of Pursue Excellence, Wired to Win, Generosity Matters, Build Trust and Integrity Always, and demonstrate accountability. The role manages daily workflows, deadlines, task completion, and emergencies; supports clients and responds to tax-authority requests; and uses applicable software and OneSource Property Tax Systems. It also involves developing procedures for changing filing and processing requirements, training and mentoring staff, reviewing time and expense reports, supporting system enhancements, and staying current with state statute changes.

Requirements

High school diploma or GED certificate.
One to three years of external property tax experience, or demonstrated sustained proficiency in key performance indicators at the previous level.
Ability and willingness to work in a high-energy, team-oriented environment.
Demonstrated leadership, problem-solving, verbal communication, and written communication skills.
Ability to prioritize tasks, manage multiple assignments, and navigate ambiguity.
Ability to work independently and collaboratively with professionals at all levels.
Intermediate knowledge of Microsoft Word, Access, Excel, PowerPoint, Outlook, and internet navigation and research.
Strong knowledge and proficiency in property tax software.

Nice To Haves

Bachelor’s degree.

Responsibilities

Create a positive team member experience.
Respond to client inquiries and requests from tax authorities.
Understand and utilize applicable software and OneSource Property Tax Systems.
Manage and monitor group workflows to meet internal and state-mandated deadlines.
Prioritize, delegate, and manage emergencies.
Manage timely task completion using knowledge of tax deadlines.
Formulate and implement procedures addressing new or changing filing and processing requirements.
Attend and, when necessary, conduct internal or external training sessions.
Review team members’ time and expense reports for accuracy and completeness.
Mentor and train staff on software platforms.
Assist in developing and deploying system enhancements.
Stay up to date with changes in state statutes and take appropriate action.
Perform other duties as assigned.