Lead Analyst-Global Navigation

Lowe's Companies, Inc.•Mooresville, NC

1d•Onsite

About The Position

The Lead Analyst, Global Navigation will lead project execution related to digital taxonomy, site navigation elements and category level attribution. The role of navigation is to strategically evaluate the online product findability experience for customers as it relates to the browse experience while also evaluating the industry to create and test data driven ways to improve upon the customer's shopping experience on Lowes.com. This role will serve as a member of a team of peers and may be asked to help coach and develop less experienced team members.

Requirements

Bachelor’s degree in business administration, marketing, finance or related field or equivalent years of experience in lieu of education requirement, if applicable
6-7 years of experience in retail, online, eCommerce or relevant area

Nice To Haves

Master’s degree MBA or related field
4 years of experience in online, omnichannel merchandising and/or marketing
3 years of experience in a high SKU count retail environment
2 years of experience in analytics, statistics, business planning and/or finance
2 years of experience with mentorship or people leadership experience

Responsibilities

Partner with online category optimization to prioritize and implement category optimizations for driving improvement to omni customer experience within the browse and navigation segment; $500M-$1B annually.
Present insights and recommendations to cross-functional senior leaders to drive operational efficiencies and guide future digital strategies for Lowes.com.
Advise team of analysts to leverage customer data, site behaviors, pre/post-transaction data and competitive benchmarking to identify opportunities to improve the omnichannel customer experience.
Provide insights, competitive intelligence and data-driven recommendations to the manager of assigned area.
Assist manager in developing and maintaining the customer-facing hierarchy structure and category specific attribute model.
Guide analysts and senior analysts towards successful project completion to deliver goals and partner with manager to best address developmental and/or coaching opportunities along the way.
Provide continuous and open feedback and mentorship to team members to encourage their growth, assist them in learning new tools, skills and techniques, and take on greater responsibility.
Maintain knowledge and awareness of best practices within the company, competitors and retail industry.
Work with the manager to introduce and disseminate best practices across the organization.
Gain alignment with leadership across the organization to best deliver the enterprise strategy.