Lead Analyst, Data Operations

Sun King

6d • Remote

About The Position

Sun King is seeking a practitioner-leader to serve as Lead Analyst on the Data Desk. This role reports directly to the Head of Data Operations and is responsible for the operational efficiency and quality of the Data Desk. The Lead Analyst will manage the flow of incoming L1/L2 requests, perform code reviews for junior analysts, and automate repetitive tasks by converting recurring requests into self-service dashboards. The ideal candidate is detail-oriented, enjoys developing junior talent, and possesses strong SQL skills to ensure data accuracy and quality.

Requirements

• Bachelor’s or Master’s degree in a technical field such as Computer Science, Data Science, Statistics, or a related discipline.
• 4–9 years of experience in a data, analytics, or data operations function.
• At least 1–2 years in a role with direct responsibility for reviewing, mentoring, or managing junior data analysts.
• A track record of translating recurring manual work into automated or self-service solutions.
• Strong hands-on SQL skills.
• Working knowledge of LookML or equivalent BI layer logic (Looker, Tableau, Power BI, Metabase).
• Familiarity with AWS-based data environments.

Responsibilities

• Own the incoming request queue and serve as the first point of triage for all L1/L2 tickets raised to the Data Desk.
• Accurately categorize every request across the four tracks (Logic, Exports, Ops, and Finance) and route to the appropriate pod lead or analyst without delay.
• Monitor SLA performance across the queue in real time; proactively surface blockers to the Head of Data Ops before SLAs are breached.
• Maintain and continuously refine the triage playbook, updating categorization rules as request patterns evolve and new ticket types emerge.
• Systematically identify “repeat” requests and flag them for automation.
• Work closely with Pod Leads to scope, design, and ship self-service dashboards and automated data pipelines that retire those recurring requests.
• Coordinate with the Analytics Engineering pod to ensure all automated outputs conform to Sun King data quality and governance standards.
• Perform 100% of code reviews for entry-level analysts before any output is delivered to a business stakeholder.
• Review SQL, LookML, and dashboard logic for correctness, performance, and alignment with the Sun King Data Standard.
• Run daily stand-ups for the Data Desk team, keeping the team aligned on priorities and unblocked on active tickets.
• Conduct regular 1-on-1s with direct reports, tracking progress against individual growth plans agreed with the Head of Data Ops.
• Onboard new Freshers into the Data Desk’s processes, tooling, and quality standards as part of the Data Academy rotation curriculum.
• Represent the Data Desk in cross-functional ceremonies — sprint reviews, stakeholder check-ins — when the Head of Data Ops is unavailable.

Benefits

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level