Lead Analyst - Business & Technical Supp

Iberdrola•Orange, CT

3d•$96,400 - $120,500

About The Position

The base salary range for this position is dependent upon experience and location, ranging from $96,400 to $120,500. This role involves applying detailed SAP Industry Solutions – Utility (IS-U) / CCS Systems integration knowledge for the design, configuration, and testing of production resolutions and project enhancements within the SAP Customer Care and Services Systems. The Lead Analyst will collaborate with various business organizations, vendors, and IT Leads, including Customer Service, GIS & Business Warehouse, Electric & Gas Operations, Web/Portal Applications, Compliancy & Security, Networking, Infrastructure DBA, and Production Control. The position leads the development of technical projects in areas such as Billing and Invoicing, Front Office, Financial and Contract Accounting (FICA), Retail Access, and Device Management. This includes analysis, project scheduling, documentation, testing, implementation, and post-implementation support, as well as cost and resource estimations. The role requires extensive business and technical expertise to prioritize, analyze, determine innovative solutions, test, and deploy application resolutions efficiently, explaining complex concepts to non-technical users. It also provides direct technical leadership and guidance to key business areas, designs and develops data analyses, and ensures timely meter data, billing accuracy, revenue collections, and customer satisfaction. The Lead Analyst is responsible for leading the team in developing and maintaining standard documentation and ensuring effective change control and quality assurance procedures.

Requirements

Bachelor’s Degree in Computer Science, Information Systems, or related field with a minimum of 5 to 7 years relevant experience preferred.
Associates Degree in Computer Science, Information Systems, or related field with a minimum of 8 to 10 years relevant experience required.
High School/GED with a minimum of 10 to 15 years advanced experience in this specific field.
Requires demonstrated experience with SAP IS-U/CCS (Customer Care and Services) Utility System Architecture, Software Development Life Cycle (SDLC) knowledge, and collaborating leadership skills with technical applications and business processes.
Strong knowledge of SAP including but not limited to the functional areas of: Billing and Invoicing, Front Office, Financial and Contract Accounting (FICA), Retail Access, and Device Management.
Technical experience in areas such as: SAP Business Warehouse (BW) data pulling, using Structured Query Language (SQL), and developing Microsoft Excel spreadsheets.
Strong verbal and written communication skills.
Self-motivated and results oriented.
Ability to manage multiple concurrent assignments.
Strong detailed orientation, analytical, and planning skills.
Strong interpersonal skills.
Strong and efficient leadership skills.

Responsibilities

Applies detailed SAP Industry Solutions – Utility (IS-U) / CCS Systems integration knowledge relating to the design, configuration, and testing of production resolutions and project enhancements within the SAP Customer Care and Services Systems.
Collaborates with business organizations, vendors, and IT Leads including: Customer Service, GIS & Business Warehouse, Electric & Gas Operations, Web/Portal Applications, Compliancy & Security, Networking, Infrastructure DBA, and Production Control.
Leads the development of technical projects in the areas of: Billing and Invoicing, Front Office, Financial and Contract Accounting (FICA), Retail Access, and Device Management.
Leads the development of technical projects related to functionality enhancements in the areas of: Customer Relationship & Billing Systems (i.e. Smart Care), Advanced Meter Infrastructure Systems, Siemens/OMS Systems, Customer Rate Cases, ESCO, Regulatory Orders, Accelerated Web enhancements, and IVR Upgrades.
Includes analysis, project schedule, requirements /design documentation, test plans, testing, test results documentation, implementation, and post implementation support tasks of a project.
Includes cost and resource estimates for major projects, along with complex calculations for the selection and evaluation of in-house technical solutions and external vendors.
Utilizes extensive business and technical expertise across the CT/MA in the prioritization, analysis, innovative solution determination, testing, and efficient deployment of AVANGRID Networks application resolutions.
Provides explanations of complex concepts and risks both simply and accurately to non-technical end-users.
Provides direct technical leadership and guidance to key business areas such as: Back Office Billing, Back Office Revenue Recovery, Supplier Relations, Call Centers, and Meter Services; in their decision making, process improvement initiatives, and in support of their efficient business operations.
In collaboration with senior management and stakeholders; designs and develops accurate data analyses regarding production issues, project supporting details, regulatory proceedings, and internal/external audits.
Ensures timely meter data, billing/invoicing accuracy, revenue collections, improving customer satisfaction levels, improving customer experience, adherence to regulatory impacts/deadlines, and the review of public service commission orders.
Leads team in developing, maintaining, and updating standard documentation including business requirements, technical designs, test plans, project timelines, test cases, test results, business process procedures, reference and training materials.
Ensures that effective change control, quality assurance procedures, and corrective actions are incorporated within the department operations.