Lead, Aftersales Technology

Scout Motors • Novi, MI

1d • $160,000 - $192,500 • Onsite

About The Position

We are seeking a Lead for Aftersales & Retail ERP to own the strategy, roadmap, and delivery of technology platforms that support Scout Motors’ Aftersales, Service, Parts, and Retail ERP capabilities. This role will lead a portfolio spanning Aftersales ERP, DMS, service operations, parts logistics, technical service systems, warranty and recall touchpoints, and required VW Group systems. This is a hands-on domain leadership role responsible for translating Aftersales business capabilities into scalable, production-ready systems. The role will partner closely with Commercial Operations, Digital Products, Enterprise Architecture, Platform Engineering, Data/Integration, Security, Finance, and VW Group stakeholders to ensure Scout’s Aftersales technology landscape is launch-ready, supportable, and aligned to enterprise standards.

Requirements

• Proven track record delivering complex enterprise systems in a matrixed business and technology environment.
• Strong understanding of automotive Aftersales, service operations, parts logistics, retail operations, DMS, ERP, or related commercial systems.
• Experience working with large-scale ERP, DMS, CRM, service, parts, inventory, logistics, or warranty platforms.
• Ability to translate business processes into system capabilities, functional requirements, integration needs, and delivery plans.
• Strong vendor management skills, including RFI/RFP support, solution evaluation, implementation oversight, and delivery accountability.
• Experience partnering with enterprise architecture, integration, data, security, infrastructure, and operations teams.
• Strong stakeholder management skills, including the ability to influence senior business and IT leaders through ambiguity.
• Ability to manage multiple workstreams, dependencies, risks, and decisions while maintaining focus on launch readiness.
• Bachelor’s degree in information technology, business, engineering, or related field.
• 12+ years of experience in IT, business systems, product delivery, ERP implementation, or solution delivery; automotive or mobility experience preferred.

Responsibilities

• Own the strategy, roadmap, and delivery of Aftersales and Retail ERP systems supporting service operations, parts management, DMS, warranty, recall, technical service, and related retail capabilities.
• Serve as the Commercial IT domain owner for the Aftersales ERP template, coordinating solution design, vendor execution, phased rollout, integration, testing, deployment, and transition to operations.
• Translate business requirements across Aftersales, parts logistics, service operations, and technical service into system capabilities, integration needs, data requirements, and implementation plans.
• Lead cross-functional alignment across Commercial Operations, Digital Products, ERP, Finance, Data, Platform Engineering, Security, and other system teams to resolve dependencies and drive decisions.
• Evaluate build, buy, and other system options, ensuring recommendations are based on business value, launch readiness, integration complexity, cost, scalability, and long-term supportability.
• Ensure all Aftersales and Retail ERP solutions align with enterprise architecture, integration patterns, data governance, security requirements, release management, and operational readiness expectations.

Benefits

• Medical, dental, vision and income protection plans
• 401(k) program with an employer match and immediate vesting
• 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Pay Transparency
• Annual performance bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior