Lead Adult Case Manager

Suncoast Center • St. Petersburg, FL

21h • Hybrid

About The Position

Suncoast Center, a leader in quality behavioral health services, is seeking a Lead Adult Case Manager to join their team. The position requires strong organizational skills, professionalism, and the ability to work in a fast-paced, client-centered environment. Suncoast Center has devoted over 75 years to ensuring the community has access to mental health services and support to individuals in need. The incumbent advocates on behalf of clients with a mental health diagnosis through providing case management services, crisis intervention, and advocacy. Under the direction of the Senior Manager, this role provides assistance to staff within the adult case management program.

Requirements

• Bachelor’s degree required.
• At least one year of experience providing case management services.
• Must be certified through the Florida Certification Board (FCB) prior to hire and maintained throughout employment.
• Proven and successful leadership experience required.
• Strong organizational and communication skills.
• Ability to develop and maintain cooperative community relationships.
• Comfortable working with diverse populations.
• Commitment to ethical standards and excellence.
• Proficient in required computer and technical systems.
• Must be 21 years of age.
• Negative Drug Screening prior to hire and throughout employment.
• Clear Criminal Background Check throughout employment with Suncoast Center and local checks prior to hire and annually along with DCF Level II prior to hire and as required by DCF.
• Must have valid Florida Driver’s License.
• Motor Vehicle checks prior to hire and annually with acceptable driving record maintained throughout employment.
• Reliable vehicle, valid registration, and valid vehicle insurance.
• Must be in compliance with Florida Laws and Administrative Codes with fingerprinting and determined to be of good moral character.
• Computer and technical skills sufficient to perform responsibilities and train others.
• Ability to work fulltime with flexible hours if needed.

Nice To Haves

• Bachelor’s degree preferably in a social services or related field.

Responsibilities

• Advocates on behalf of clients with a mental health diagnosis through providing case management services, crisis intervention, and advocacy.
• Provide assistance to staff within the adult case management program.
• Meets with the client to accurately assess and document the client’s symptoms, diagnosis, and interventions, ensuring all program criteria are met to provide adult case management services.
• Uses appropriate crisis intervention skills and anticipates and prevents crisis when possible.
• Conducts at least one face-to-face visit with the client in their home each month, with additional services provided as needed.
• Provides direct clinical services using solution-focused interventions and recovery principles consistent with best practices.
• Demonstrates respectful, strengths-based communication with clients and families while ensuring treatment plan goals are client-centered and address symptom management through medication and therapy, as well as personal growth, vocational planning, and substance use when applicable.
• Assists clients in developing realistic, effective and measurable care plans.
• Establishes prioritized behaviorally descriptive, realistic desired changes with clients, and develops a realistic plan for their accomplishment with appropriate time frames.
• Acts as an advocate for the client with community partners, at all relevant staff meetings, etc.
• Links the client with necessary resources to assist with the client’s needs and monitors the effectiveness of these interventions.
• Develops and maintains relationships with community partners to help ensure clients have access to the services they need.
• Ensures all assessments, treatment plans, and progress notes are completed accurately, with attention to detail, and reflect strong clinical skills and judgment, while incorporating input from the client and their family when appropriate.
• Completes all required documentation accurately and within established time frames, including progress notes that clearly connect objectives to the treatment plan, time cards, and any additional documentation requested by the Senior Manager to ensure client records are complete and accurate.
• Participates in staff organizational meetings and treatment planning review meetings and appropriately discusses cases during client staffing.
• Maintains accurate, up-to-date client files and documentation in compliance with agency policies and standards.
• Actively participates in staff development and quality assurance meetings to stay current on program updates, protocols, and training opportunities.
• Supports the agency and program mission by maintaining consistent, open communication with the Senior Manager regarding program operations and strategies to meet community needs.
• Maintain personal accountability, ethical conduct and treat all individuals with dignity and respect.
• Adhere to all Suncoast Center, Inc. policies, including those related to Ethics, Supervision, Confidentiality, Safety, and Information Security.
• Complete annual HIPAA training and comply with all requirements of the Health Insurance Portability and Accountability Act.
• Review and follow the Suncoast Centers, Inc. Program Procedures Manual regarding protected health information to ensure full regulatory compliance.
• Perform additional duties as assigned.
• The ability to function and operate as a team player, showing dignity and respect for all.
• The ability to comply with all equal employment opportunity and ethical standards and regulations.
• The ability to take direction in a respectful and productive manner from supervisors and managers.
• The ability to work, as scheduled, in a timely fashion, and with an attitude oriented to service.
• The ability to have cordial and professional relationships both within the organization and with vendors, clients and third parties.
• If appropriate, the ability to produce all appropriate paperwork and reports consistent with contractual, state or federal standard, and to prepare and submit such paperwork on a timely basis.
• The ability to understand and comply with Suncoast Center, Inc. policies and procedures.
• The ability to render compassionate care and equal commitment to serve clients in need of healthcare assistance.

Benefits

• Medical, dental, and vision insurance with 0 copy for Teledoc Appointments
• EAP Supports
• Company Paid Basic Life, Accidental Death and Dismemberment, and Long term Disability
• Options to secure additional Life/AD&D as well as short term disability
• Paid time off
• 10 company paid holidays
• Professional development options through our Learning Management System and live trainings
• 403b with up to a 5% company match
• Monthly Social Committee Events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 101-250 employees