Adult Education Case Manager

International Rescue Committee•New York, NY

2d•$28•Onsite

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Job Overview: The Adult Education Case Manager provides case management services to clients participating in ESL classes at the RAI office in NYC. Case management comprises designing, developing, and implementing a career roadmap to prepare our IRC clients with low English proficiency to be ready to enter the job market. This role is responsible for supporting outreach and enrollment for English classes, creating educational and career goals for students, and monitoring student progress on goal attainment. The Adult Education Case Manager's efforts directly contribute to students' success, as they refer students to industry-aligned training and certifications, provide career coaching and job placement support, and develop community and employment partnerships.

Requirements

Relevant degree or equivalent professional experience.
The ideal candidate would have experience in developing curriculum and instructing coursework for English Language Learners.
Experience in a non-profit setting and prior experience working in employment services a plus.
Experience working in a diverse and non-traditional setting with a multicultural client base.
Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
Excellent verbal and written communication skills and an overall ability to be clear and concise in all communications
Exceptional organizational skills with proven attention to detail.
Demonstrated success working and communicating effectively in a multicultural environment.
Proven ability to contribute both independently and as a key team member.
Proficient in Microsoft Office applications (Word, Excel, Outlook)
Experience managing databases.
Fluent in English, both spoken and written; bilingual ability preferred, preferably in Spanish or French.
Basic knowledge of Farsi, Pashto, Russian, or Ukrainian is a plus.

Nice To Haves

Ability to work both independently and in a dynamic, cross-functional team structure
Demonstrated ability to work effectively with stakeholders at all levels
Ability to manage and work through change in a proactive and positive manner.

Responsibilities

Conduct primary outreach for client enrollment into ESOL and Career Development programing.
Conduct pre-enrollment assessments with clients, enroll eligible candidates, create career development plans detailing a client’s long-term career goals and a step-by-step plan for their achievement, and provide ongoing case management.
Provide intensive employment-focused case management to program participants.
Maintain accurate and up-to-date case files documenting client goals, activities, and services, and monitor clients’ progress.
Document services provided and client outcomes in relevant case management databases.
Provide one-on-one assistance to help clients prepare their resumes, look for appropriate job opportunities, and practice interview skills.
Develop and locate appropriate employment opportunities for clients.
Identify and engage local agencies for participant referrals and maintain relationship with training partner to assess progress of training participants.
Work closely with IRC employment specialists, case managers, and financial education staff members to integrate career development activities within existing services.
Support colleagues in tracking quantifiable measurements to assess project effectiveness.
May be required to facilitate workshops and refine advanced work readiness curriculum in collaboration with agency staff, both online and in person, to help clients overcome education and work barriers as needed.
Other related duties as assigned.

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles