Lead Administrative Specialist, Guest Services

San Manuel Casinos • Highland, CA

2d • Hybrid

About The Position

Reporting to the Director, Guest Services, the Lead Administrative Specialist – Guest Services provides comprehensive administrative support to department leadership and team members to ensure smooth operations. This role requires professionalism, discretion, and independent judgment in handling confidential and time-sensitive tasks. The Lead Administrative Specialist – Guest Services enhances team effectiveness by managing key administrative functions, supporting departmental priorities, and contributing to policy development and implementation.

Requirements

• High School Diploma or GED required.
• Minimum five (5) years administrative experience required.
• Intermediate proficiency in Microsoft Word, Excel, Access, Power Point, and Outlook is required.
• Demonstrative experience working in a highly professional, multi-tasking environment and possessing outstanding interpersonal skills is mandatory.
• Polished and professional demeanor in person, online and via phone with exceptional verbal and written communication skills, including strong spelling and grammatical skills.
• Demonstrated maturity and poise; ability to employ perfect discretion with privileged information.
• Above average clerical, typing and organizational skills is required.
• Must be detail-orientated and able to work independently.
• Must maintain a professional appearance.

Nice To Haves

• Vocational/Technical/Business certification preferred.

Responsibilities

• Assists department management staff with general administrative tasks such as record keeping, copying, filing, organizing, scheduling, developing documents, answering and directing phones.
• Procures all trade supplies, capital expenditures for the entire department, petty cash transactions and reimbursements.
• Carries out day-to-day office administrative functions; ensures that all records and files are maintained and held securely and that the confidentiality of information is upheld.
• Assists with payroll responsibilities, which include entering codes, weekly review of hours worked, and ensuring employees are paid correctly.
• Maintains all information entered into department databases, including employee contact information, corrective action, guest complaints, daily sales, variances, leave of absence, and complimentary meal reporting.
• Arranges and assists in planned meetings; prepares summaries of meetings and conferences, as needed or directed.
• Controls asset tracking, including verification and disposition of assets.
• Organizes and maintains executive files and other confidential records and databases through document retention systems, to prepare the department for internal and external audits.
• Acts as a liaison for any visitors to the property, including office areas, contacts the party and escorts them to their location.

Benefits

• As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED