Lead Activities Attendant
About The Position
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Requirements
- Must be 18 years of age or older
- At least 1 year of Guest Service Experience
- Min. 1 Years previous Leadership experience in a dynamic operational setting
- Ability to stand for long periods of time
- Ability to work outdoors for up to 10 hours in various weather conditions
- Ability to lift and carry 100lbs
- Excellent guest service
- Must be able to read, write, speak, comprehend, and understand English fluently
- Ability to work the entire length of the season
- Satisfactory motor vehicle check and a valid driver's license
Responsibilities
- Be familiar with and adhere to the policies and procedures of the resort handbook and the best practices
- Responsible for the daily operation of all Activities within their assigned area including ticket redemption
- Responsible for guest and employee safety including compliance with all Standard Operating Procedures, daily operational logs, and emergency response.
- Actively foresee, plan for, and mitigate any hazards or risks associated with their activity area
- Assist with training assessments, check off forms, and provide daily coaching and guidance to Activities employees.
- Safe use of company vehicles.
- Ensure compliance with daily, monthly, and annual inspection logs.
- Assist management in monitoring and controlling daily payroll, budget, and schedule.
- Maintain a positive and friendly attitude and demeanor in all internal and external guest interactions.
- Performance management for a team of 15+ including training, and job execution to meet guest service, employee engagement, safety, and financial goals.
- Manage activity inventory and liaise with all other departments to promote a seamless customer experience.
- Complete performance appraisals and end-of-season forms; partner with their Manager to approve performance appraisals, and disciplinary documentation, or assist with HR activity relating to their area.
- Other duties as assigned
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
