Lead Activities Attendant

Vail Resorts•Keystone, FL

2d•Onsite

About The Position

The Adventure Center Lead will be a daily operational leader of an activity or activities. This lead is responsible for the operational direction of their area including staffing, facility readiness, equipment maintenance, opening and closing procedures, guest experience, and more! In this position, you will be responsible for directly monitoring the safety and overall quality of the activities operation.

Requirements

Must be 18 years of age or older
At least 1 year of Guest Service Experience
Min. 1 Years previous Leadership experience in a dynamic operational setting
Ability to stand for long periods of time
Ability to work outdoors for up to 10 hours in various weather conditions
Ability to lift and carry 100lbs
Excellent guest service
Must be able to read, write, speak, comprehend, and understand English fluently
Ability to work the entire length of the season
Satisfactory motor vehicle check and a valid driver's license

Responsibilities

Be familiar with and adhere to the policies and procedures of the resort handbook and the best practices
Responsible for the daily operation of all Activities within their assigned area including ticket redemption
Responsible for guest and employee safety including compliance with all Standard Operating Procedures, daily operational logs, and emergency response.
Actively foresee, plan for, and mitigate any hazards or risks associated with their activity area
Assist with training assessments, check off forms, and provide daily coaching and guidance to Activities employees.
Safe use of company vehicles.
Ensure compliance with daily, monthly, and annual inspection logs.
Assist management in monitoring and controlling daily payroll, budget, and schedule.
Maintain a positive and friendly attitude and demeanor in all internal and external guest interactions.
Performance management for a team of 15+ including training, and job execution to meet guest service, employee engagement, safety, and financial goals.
Manage activity inventory and liaise with all other departments to promote a seamless customer experience.
Complete performance appraisals and end-of-season forms; partner with their Manager to approve performance appraisals, and disciplinary documentation, or assist with HR activity relating to their area.
Other duties as assigned