Lead Accounts Specialist - Hospice of Cincinnati

TriHealth•Cincinnati, OH

13d•Onsite

About The Position

Step into a meaningful role within our Hospice Care Team as a Lead Account Specialist dedicated to supporting patients and families during some of life’s most vulnerable moments. You’ll serve as a trusted resource for nurses, physicians, caregivers, and loved ones, helping maintain comfort, dignity, and continuity of care. This opportunity is ideal for someone who is compassionate and confident working independently in a field-based or home‑care setting. A passion for supporting colleagues, providing calm reassurance, and upholding the highest standards of patient-centered care will make you an invaluable part of our hospice mission.

Requirements

High School Diploma or GED (Required)
1 - 2 years experience Customer Service (Required)
2 - 3 years Billing and Follow Up experience (Required)
Knowledge of revenue cycle operations, payer follow-up, billing requirements, denial resolution, collections, adjustments, and account documentation standards.
Ability to review account activity, identify workflow gaps, and recommend appropriate next steps.
Strong communication, coaching, problem-solving, organization, and follow-through skills.
Ability to support staff professionally while maintaining accountability and department expectations.
Ability to maintain confidentiality and comply with departmental, payer, regulatory, and organizational requirements.

Responsibilities

Take ownership of the assigned work area by monitoring daily activity, identifying gaps, and following issues through resolution.
Serve as the first point of support for Hospice of Cincinnati staff questions related to payer follow-up, billing requirements, account resolution, Epic workflows, denials, collections, and account prioritization. Also provide any staff training and education as needed.
Lead by example by maintaining strong personal productivity, quality, professionalism, attendance, communication, and adherence to department expectations.
Provide timely updates to the Hospice of Cincinnati Business Office Manager regarding staff performance concerns, workflow barriers, payer trends, unresolved accounts, and operational risks.
Ensure staff understand expectations and work accounts according to departmental priorities, payer rules, and AR reduction goals.
Address issues promptly and professionally to prevent repeated errors, delayed follow-up, or lack of accountability.
Attend monthly payer meetings.