Lead Accounts Receivable Specialist - Distribution

Bunzl Career • Cerritos, CA

7d • Onsite

About The Position

As a Lead Accounts Receivable Specialist, you will play an important role in maintaining the financial health of the business by ensuring invoices are processed accurately, customer payments are collected on time, and account balances are properly maintained. You will serve as a key partner to customers and internal teams, helping resolve billing issues, reduce past-due balances, and improve cash flow. This title reflects a senior-level individual contributor role and not a direct people-management position. In this role, you will collaborate closely with Sales, Customer Service, Operations, and Finance teams to support a seamless billing and collections process. You'll have the opportunity to manage complex customer accounts, analyze account trends, recommend process improvements, and drive efficiencies that support both customer satisfaction and business performance. This is a relationship-driven, business-to-business Accounts Receivable position that combines collections, customer service, and problem-solving. Success in this role requires professionalism, sound judgment, strong communication skills, and the ability to build productive partnerships with both customers and internal stakeholders. If you enjoy working independently, resolving complex account issues, and making a measurable impact on the business, this may be the opportunity for you.

Requirements

• High School Diploma or equivalent required.
• 3+ years of Accounts Receivable, collections, credit, or related accounting experience.
• Experience managing high-volume and/or high-value customer accounts.
• Strong understanding of accounts receivable processes, invoicing, collections, account reconciliation, and credit management.
• Experience analyzing aging reports and managing customer account portfolios.
• Strong customer service, communication, and relationship-building skills.
• Ability to work independently, exercise sound judgment, and solve complex account issues with minimal supervision.
• Strong organizational skills with the ability to prioritize multiple tasks and deadlines in a fast-paced environment.
• Proficiency with Microsoft Excel and ERP/accounting systems.
• High attention to detail and commitment to accuracy.

Nice To Haves

• Bachelor's Degree preferred.
• Experience working with customer vendor portals, electronic billing systems, or customer account management platforms preferred.
• Experience in business-to-business (B2B) collections or customer-facing Accounts Receivable environments preferred.

Responsibilities

• Maintain and oversee accounts receivable transactions in compliance with internal controls, accounting standards, and company policies.
• Partner with Sales, Customer Service, and Operations teams to ensure accurate invoicing and timely resolution of billing discrepancies.
• Manage complex and high-value customer accounts, including national and strategic account relationships.
• Monitor customer account aging and proactively support collection efforts to improve cash flow and reduce outstanding balances.
• Generate, review, and analyze aging reports and collections metrics to identify trends, risks, and opportunities.
• Respond to customer inquiries regarding invoices, payments, deductions, credits, and account balances.
• Reconcile customer accounts and investigate discrepancies to ensure accurate financial records.
• Access and navigate customer vendor portals to research invoices, submit documentation, resolve disputes, and support collections activities.
• Review customer payment history and credit information and provide recommendations regarding credit limits and payment terms.
• Collaborate with internal stakeholders to identify and resolve issues that may impact customer relationships or collections performance.
• Assist in the development, documentation, and improvement of Accounts Receivable processes and procedures.
• Serve as a resource for Accounts Receivable best practices and support team initiatives, projects, and process improvement efforts.
• Identify and implement process enhancements that improve productivity, increase efficiency, and support business growth.
• Support month-end and year-end activities related to accounts receivable, as needed.

Benefits

• Medical, dental, vision, and life insurance available to employees and eligible dependents starting the first day of the month after 30 days of employment (unless otherwise specified by a collective bargaining agreement).
• 401(k) retirement plan with a generous company match of $0.75 per $1.00 contributed, up to 6% of eligible pay, available after 30 days.
• 10 vacation days and 2 personal days annually (prorated in the first year based on hire date).
• 40 hours annual sick pay.
• 6 paid national holidays and 2 floating holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED