Lead Access Associate (Full-time, Days)

Rochester Regional Health

13d • $19 - $23 • Onsite

About The Position

As an Access Associate Lead, you play an integral role to our high-quality standards of customer care. This role involves managing incoming calls, greeting patients, scheduling appointments, completing the registration process, verifying insurance, collecting payments, and leading a team of associates.

Requirements

• Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Nice To Haves

• Ability to lead and take direction
• Basic computer skills
• Excellent customer service and communication skills
• Bilingual preferred

Responsibilities

• Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager
• Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
• Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
• Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed