Lead Access Associate (Full-time, Days)

Rochester Regional Health

9d • $19 - $23 • Onsite

About The Position

As an Access Associate Lead, you play an integral role to our high-quality standards of customer care. This position is within the Dermatology department and is a full-time role requiring 40 hours per week, with a schedule of Monday-Friday, 8am-4:30pm. The role involves leadership, customer service, registration & verification, and billing & payments.

Requirements

• NA

Nice To Haves

• Ability to lead and take direction
• Basic computer skills
• Excellent customer service and communication skills
• Bilingual

Responsibilities

• Leadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager
• Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
• Registration & Verification. Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
• Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed