Le Magazaen Operations Supervisor

Metis Nation Saskatchewan•Ottawa, ON

10d•Onsite

About The Position

The Le Magazaen Operations Supervisor is a hands-on leadership position responsible for the day-to-day operations of the Métis Nation–Saskatchewan’s cultural space, Le Magazaen. This position oversees three integrated streams: a gift and art shop featuring Métis-made goods, a rotating cultural gallery, and a rentable boardroom/meeting space. This is an on-the-floor, front-of-house position. The supervisor is the operational backbone of Le Magazaen responsible for opening and closing the space, directing two part-time employees, serving customers and guests, coordinating bookings, and ensuring every visitor experiences the richness of Métis culture in a welcoming, professionally run environment. The ideal candidate is organized, community-minded, and comfortable moving between retail, people supervision, venue coordination, and cultural programming.

Requirements

Strong frontline leadership and the ability to direct employees in a busy, public-facing environment.
Excellent customer service and interpersonal communication skills.
Comfortable with point-of-sale systems, cash handling, basic bookkeeping, and reporting.
Organized and detail-oriented, with the ability to manage bookings, scheduling, and inventory simultaneously.
Culturally sensitive and professional in all interactions with Métis citizens, artists, and the public.
Knowledge of Métis history, culture, and community priorities.
Demonstrated experience in a retail, hospitality, gallery, or customer-facing environment.
Diploma, certificate, or degree in Business Administration, Retail Management, Indigenous Studies, Arts Administration, Tourism, or a related field — or equivalent hands-on experience.
A valid Saskatchewan driver’s license and/or access to reliable transportation to our downtown location.
The successful candidate must undergo a Criminal Record Check.

Nice To Haves

Knowledge of Métis language, culture, and traditional practices; ability to speak Michif, Cree, and/or Dene is a significant asset.
Knowledge and understanding of MN-S history, culture, and values.
Knowledge of Art Condition Reports will be considered an asset.
Previous supervisory or team leader experience preferred.
Experience working within or alongside MN-S or other Indigenous organizations is a strong asset.

Responsibilities

Open and close Le Magazaen, manage the shop floor, and ensure a high standard of customer service throughout the day.
Operate point-of-sale systems, process transactions, and complete daily cash reconciliation and sales reporting.
Manage inventory levels, coordinate restocking, and maintain organized merchandising displays that highlight Métis artisans and products.
Receive and process new product intake, including consignment items from Métis artists and vendors.
Maintain the gallery space daily, ensuring displays are clean, well-presented, and visitor-ready.
Coordinate with the Curator, artists and cultural partners on rotating exhibitions, product placement, and display schedules.
Support the coordination of cultural events, artist talks, workshops, and educational programming held within the space.
Assist with cataloguing, documentation, and care of cultural assets and gallery inventory.
Promote the gallery and its artists to visitors, tourism partners, and the broader public.
Manage bookings for the Le Magazaen boardroom and meeting space, including inquiries, scheduling, confirmations, and invoicing.
Prepare and reset the boardroom before and after each booking; ensure AV equipment, furniture, and supplies are ready.
Serve as the on-site contact for boardroom users, ensuring smooth and professional experience.
Track rental revenue and maintain accurate booking records for reporting purposes.
Develop and enforce a clear rental policy and rate structure in collaboration with the Manager.
Directly supervise two part-time employees: assign daily tasks, manage scheduling, and provide on-the-floor direction and support.
Onboard and train new part-time employees on shop operations, customer service standards, and cultural protocols.
Providing regular feedback and address performance concerns to the Manager of Economic Development, Tourism & Vendor Relations.
Model a respectful, culturally grounded workplace culture at all times.
Maintain accurate daily records including sales, inventory, bookings, and employee hours.
Prepare regular operational updates and reports for the Manager.
Respond to inquiries via phone, email, and in person in a timely and professional manner.
Support grant reporting, funding documentation, or program deliverables related to Le Magazaen as required.