Front Desk Supervisor | Atlanta Le Meridien

SHANER•Atlanta, GA

21h•Onsite

About The Position

This role is responsible for supervising all aspects of the Front Desk functions in accordance with hotel standards. The supervisor will direct, implement, and maintain a strong service and management philosophy for the staff. Key duties include maintaining complete knowledge of hotel features, room types, rates, availability, and expected arrivals/departures. The supervisor will handle guest complaints to ensure satisfaction, assist staff with their job functions for optimum guest service, and monitor/maintain cleanliness, sanitation, and organization of assigned areas. Additionally, the role involves presenting guest folios, processing payments, and adhering to payment, cash handling, and credit policies/procedures. Other duties may be assigned.

Requirements

Minimum one year experience in a similar position.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent.

Nice To Haves

Prior supervisory experience a plus.
Some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Present guest folios and process payments.
Adhere to payment, cash handling and credit policies/procedures.
Supervise all aspects of the Front Desk functions, in accordance with hotel standards.
Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Other duties as assigned.