LCS Delivery Coordinator

United Data Technologies•Raleigh, NC

7d•Remote

About The Position

The LCS Delivery Coordinator (LDC) bridges day-to-day tactical account operations and delivery coordination support. This role manages the operational execution of assigned accounts — including work orders, customer communication, and logistics coordination — while also supporting Lifecycle Delivery Managers (LDM) with onboarding readiness, milestone tracking, and cross-functional follow-through. This role is ideal for someone who is organized, customer-oriented, and ready to grow into greater delivery ownership over time.

Requirements

0–3 years of experience in customer service, order management, operations coordination, or service delivery support.
Strong attention to detail and accuracy in data entry and transactional processing.
Clear written and verbal communication skills with a customer-first mindset.
Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
Ability to track details, manage tasks, and ensure consistent follow-through.
Proficiency in Microsoft Office (Word, Excel, Outlook).

Nice To Haves

Experience with CRM, ERP, or service management tools preferred.
Associate or bachelor’s degree, or equivalent professional experience preferred

Responsibilities

Create, manage, and track work orders, ensuring accuracy of all required details in the system of record (ConnectWise, Odoo, OMS, ATMS, or equivalent).
Report and document any system-related issues encountered during account operations and create tickets for the appropriate departments to ensure proper documentation and timely resolution.
Serve as the day-to-day contact for operational and status-related customer communication, providing proactive updates on order status, timelines, and next steps.
Escalate risks, customer concerns, and decision points to ensure appropriate alignment and ownership.
Partner with appropriate internal teams to proactively communicate with customers regarding RMAs, including coordination of shipping, parts tracking, and return logistics, while ensuring accurate documentation and alignment with internal operations teams.
Monitor service progress and flag delays, risks, or gaps before they impact customers.
Partner with LDMs to track delivery milestones, action items, and dependencies across assigned accounts.
Support new customer and program onboarding by gathering requirements, tracking readiness, and following up on open items.
Document meeting notes, action items, and next steps for tactical and operational calls, ensuring consistent follow-through across internal teams and customer stakeholders.
Maintain delivery trackers and reporting tools to provide visibility into account status, risks, and progress.
Reinforce accountability across stakeholders by tracking timelines, ownership, and next steps throughout the delivery lifecycle.
Follow established LCS delivery processes and contribute to documentation and standardization efforts.
Identify recurring coordination gaps or workflow inefficiencies and recommend improvements to leadership.
Provide feedback based on execution experience to support continuous improvement of delivery models, tools, and processes.