Delivery Coordinator

McCoy’s Building Supply•Austin, TX

2d•Onsite

About The Position

The Delivery Coordinator will assign company truck drivers for the delivery of product by performing the duties below. This role involves planning efficient delivery and pick-up routes, estimating delivery times, and monitoring equipment utilization. The coordinator will also interface with customers and employees to resolve issues, maintain records, and ensure customer satisfaction.

Requirements

Excellent communication skills.
Ability to plan delivery routes.
Ability to maintain basic logs and records.
Proficient with Microsoft Office Suite, MAC21 and other related software.
Ability to operate available equipment, such as cash registers, calculators, or scanners.
Ability to perform basic math calculations.
Must have a current driver’s license and auto liability insurance.
A high school diploma or equivalent is required.
Forklift operator certification.
Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered.

Responsibilities

Plans an efficient delivery and pick-up route by assigning trucks according to factors such as length and purpose of the trip, freight requirements and capacity, and preference of delivery method.
Estimates date and time of delivery to customer.
Records time of departure, destination, cargo, and expected time of return.
Monitors equipment utilization and productivity.
Issues keys, record sheets, and bills of lading/invoice copies to drivers.
Investigates overdue vehicles and deliveries.
Interfaces with customers and other employees to expedite loads or locate missing, misrouted, delayed, or damaged merchandise.
Assists customers in resolving complaints, including escalating them to management when appropriate.
Maintains record of mileage, fuel used, repairs made, and other expenses.
Assigns helpers to drivers if needed.
Operates cash register, when necessary, accurately and efficiently to ensure customer satisfaction.
Operates a forklift when necessary.
Performs other related duties as assigned.