LBM Sales Support Coordinator

Do it Best•Fort Wayne, IN

1d•Onsite

About The Position

The LBM Sales Support Coordinator is an entry-level opportunity based in our Fort Wayne corporate office. This role works directly with our Sales team in the Lumber & Building Materials (LBM) division to support daily operations, strategic initiatives and special projects. This is not a retail or lumberyard position. This is a professional office-based role designed to prepare for future advancement within our LBM Sales division. You’ll learn from experienced sales leaders, develop industry knowledge, and gain the skills needed to grow into a broader sales role. Prior experience in forest products or building materials is not required. What we value most in a candidate is a proactive attitude, the ability to be coachable, and a strong interest in building the industry knowledge and confidence needed to succeed. This opportunity is well-suited for individuals early in their career or those seeking to transition into sales. We encourage candidates with experience in customer service, administrative support, retail sales, recent college graduates, and career changers interested in building a long-term career in sales to apply.

Requirements

High school diploma
Excellent oral and written communication skills
High-level of attention to detail to ensure accuracy
Self-starter and eagerness to learn product knowledge and processes.
Problem solving skills, and ability to meet deadlines
Organizational skills and customer service oriented
Positive attitude and personality
Data Entry and technology skills including Google Workspace
Understanding of basic accounting and invoicing procedures
Ability to manage multiple billing cycles and follow through on outstanding invoices

Nice To Haves

Associates degree
Customer service experience is a plus

Responsibilities

Works in a diverse and collaborative team environment utilizing clear communication to deliver high productivity and contributes to the success of the team and goals
Support Lumber & Building Materials (LBM) managers and supervisors to gather information, expedite, and complete projects
Enter and maintain sales orders, purchase orders and contracts
Generate, review, and process customer invoices in a timely and accurate manner
Work closely with accounting and trading teams to reconcile billing discrepancies and resolve invoicing issues
Audit orders for accuracy
Provide Traders and Specialists with order tracking support
Prepare documents, materials, presentations and other projects as needed
Update and maintain member information as needed
Answer calls and assist with any questions or transfer to corresponding department
Assist in inventory management
Gather freight rates
Update reports, documentation, and price lists as needed
Coordinate meetings with the department and the entire trading floor
Assist in any other task that traders may need done